{"id":132883,"date":"2024-05-10T17:32:30","date_gmt":"2024-05-10T15:32:30","guid":{"rendered":"https:\/\/factorialhr.com\/blog\/?p=132883"},"modified":"2024-05-28T12:52:06","modified_gmt":"2024-05-28T10:52:06","slug":"skill-will-matrix","status":"publish","type":"post","link":"https:\/\/factorialhr.com\/blog\/skill-will-matrix\/","title":{"rendered":"The Skill Will Matrix: Complete Guide"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Generally speaking, the level of <\/span><b>productivity <\/b><span style=\"font-weight: 400;\">in your company depends on two factors: <\/span><b>how skilled your employees are<\/b><span style=\"font-weight: 400;\">, and <\/span><b>how willing they are to work<\/b><span style=\"font-weight: 400;\">. If your employees <\/span><b>lack training<\/b><span style=\"font-weight: 400;\">, or if they are <\/span><b>disengaged and unmotivated<\/b><span style=\"font-weight: 400;\">, then you\u2019re not likely to get much valuable output from them. Sound familiar? If so, then the <\/span><b>Skill Will Matrix<\/b><span style=\"font-weight: 400;\"> could be just the solution you are looking for. This powerful tool can help you <\/span><b>bridge the gap between skills and motivation<\/b><span style=\"font-weight: 400;\"> so that you can nurture a more <\/span><b>engaged and productive workforce<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, what\u2019s it all about? How does it work?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Fear not! We\u2019re here to answer all of your questions. Read on to find out <\/span><b>everything you need to know about the Skill Will Matrix<\/b><span style=\"font-weight: 400;\">, including what it is, how it works, and how you can use this tool to <\/span><b>unlock the true potential of your employees<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><a href=\"#What\">What Is The Skill Will Matrix?<\/a><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><a href=\"#Difference\">Skill vs Will: What\u2019s the Difference?<\/a><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><a href=\"#Quadrants\">The Four Quadrants of The Skill Will Matrix<\/a><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><a href=\"#How\">Assess Employees Using the Skill Will Matrix<\/a><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><a href=\"#Factorial\">How Factorial Can Help<\/a><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/factorialhr.com\/performance-management\">Support Employee Development with Our Performance Management Software<\/a> \u2705<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/factorialhr.com\/request-demo\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-130408 \" src=\"https:\/\/factorialhr.com\/wp-content\/uploads\/2024\/03\/02145649\/factorial-demo-banner-value-300x103.jpg\" alt=\"factorial hr software demo\" width=\"772\" height=\"265\" srcset=\"https:\/\/factorialhr.com\/wp-content\/uploads\/2024\/03\/02145649\/factorial-demo-banner-value-300x103.jpg 300w, https:\/\/factorialhr.com\/wp-content\/uploads\/2024\/03\/02145649\/factorial-demo-banner-value-768x263.jpg 768w, https:\/\/factorialhr.com\/wp-content\/uploads\/2024\/03\/02145649\/factorial-demo-banner-value.jpg 800w\" sizes=\"(max-width: 772px) 100vw, 772px\" \/><\/a><\/p>\n<h2><b><a name=\"What\"><\/a>What Is The Skill Will Matrix?<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The Skill Will Matrix is a <\/span><a href=\"https:\/\/factorialhr.com\/blog\/employee-performance-management\/\"><b>performance management<\/b><\/a><b> tool<\/b><span style=\"font-weight: 400;\"> that you can use to assess individual performance. The tool, presented by <\/span><b>Max Landsberg<\/b><span style=\"font-weight: 400;\"> in his book <\/span><a href=\"https:\/\/www.maxlandsberg.com\/books.html\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">The Tao of Coaching<\/span><\/a><span style=\"font-weight: 400;\">, is basically a <\/span><b>two-by-two grid<\/b><span style=\"font-weight: 400;\"> with \u201cwill\u201d (<\/span><b>willingness, enthusiasm, motivation and self-drive<\/b><span style=\"font-weight: 400;\">) on the vertical axis and \u201cskill\u201d (<\/span><b>core capability<\/b><span style=\"font-weight: 400;\">) on the horizontal axis. You then conduct a series of assessments to determine which of the <\/span><b>four quadrants<\/b><span style=\"font-weight: 400;\"> an employee corresponds to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">High Skill\/High Will<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">High Skill\/Low Will<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Low Skill\/High Will<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Low Skill\/Low Will<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Essentially, you can use this matrix to assess the <\/span><b>skill and motivation levels<\/b><span style=\"font-weight: 400;\"> of your employees to determine <\/span><b>which areas of each employee\u2019s development you need to address <\/b><span style=\"font-weight: 400;\">to help them become more engaged, capable and productive.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, if an employee scores <\/span><b>high on &#8220;skill&#8221; but low on &#8220;will&#8221;<\/b><span style=\"font-weight: 400;\">, it suggests that they are <\/span><b>highly capable but they lack motivation<\/b><span style=\"font-weight: 400;\">. You can then address this lack of motivation by providing them with <\/span><b>more engaging tasks<\/b><span style=\"font-weight: 400;\"> or <\/span><b>development opportunities that align more with their career aspirations<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If, however, an employee scores <\/span><b>high on &#8220;will&#8221; but low on &#8220;skill&#8221;<\/b><span style=\"font-weight: 400;\">, it suggests that they are <\/span><b>motivated but they don\u2019t have the skills they need<\/b><span style=\"font-weight: 400;\"> to perform to the best of their ability. In this instance, you could offer them <\/span><b>targeted training programs or coaching<\/b><span style=\"font-weight: 400;\"> to bridge the skill gap<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Finally, if an employee scores <\/span><b>high for both \u201cwill\u201d and \u201cskill\u201d<\/b><span style=\"font-weight: 400;\">, then they are probably a <\/span><b>good candidate for a leadership role<\/b><span style=\"font-weight: 400;\"> or a challenging project. But if they score <\/span><b>low for both<\/b><span style=\"font-weight: 400;\">, then it could indicate that they are not suited to their role or they need <\/span><b>structured support<\/b><span style=\"font-weight: 400;\"> or <\/span><a href=\"https:\/\/factorialhr.com\/blog\/reskilling\/\"><span style=\"font-weight: 400;\">reskilling<\/span><\/a><span style=\"font-weight: 400;\"> to address their lagging ability and motivation levels.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And that\u2019s basically it!<\/span><\/p>\n<h2><b><a name=\"Difference\"><\/a>Skill vs Will: What\u2019s the Difference?<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">All clear so far? Don\u2019t worry, we\u2019ll expand on these definitions further down in the post. We\u2019ll also explain <\/span><b>how you can assess your employees using the Skill Will Matrix<\/b><span style=\"font-weight: 400;\">. But first, let\u2019s take a deeper look at <\/span><b>what we mean by skill and will<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Skill<\/b><span style=\"font-weight: 400;\">. The personal capabilities that an employee has that enable them to do their job well, such as being good at teamwork, time management, or solving problems. Employees acquire and develop skills through training, experience, or education. Skills can be improved with targeted <\/span><a href=\"https:\/\/factorialhr.com\/blog\/learning-and-development\/\"><span style=\"font-weight: 400;\">learning and development<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Will<\/b><span style=\"font-weight: 400;\">. The level of willingness, enthusiasm, motivation, engagement, commitment and self-drive that an employee has to perform a task or function in a role. A number of things can impact an employee\u2019s level of will. This includes their professional aspirations, organizational culture, attitude and personal life. Will can be increased by implementing targeted <\/span><a href=\"https:\/\/factorialhr.com\/blog\/workplace-motivation\/\"><span style=\"font-weight: 400;\">motivational strategies<\/span><\/a><span style=\"font-weight: 400;\"> and nurturing an <\/span><a href=\"https:\/\/factorialhr.com\/blog\/employee-engagement\/\"><span style=\"font-weight: 400;\">engaging work environment<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The biggest distinction between these two aspects is that <\/span><b>skill is a tangible and objective quality<\/b><span style=\"font-weight: 400;\"> that can be measured with <\/span><b>structured KPIs<\/b><span style=\"font-weight: 400;\">. Will, on the other hand, is more <\/span><b>subjective <\/b><span style=\"font-weight: 400;\">as it comes down to <\/span><b>feelings and attitudes<\/b><span style=\"font-weight: 400;\">. The only way to determine an employee\u2019s level of will is by through <\/span><b>one-to-one conversation and observation<\/b><span style=\"font-weight: 400;\">. <\/span><b>Personality assessments<\/b><span style=\"font-weight: 400;\"> can also help you determine an employee\u2019s <\/span><b>motivations, values and preferences<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Finally, we can\u2019t stress enough how important it is to have a <\/span><b>firm grasp of each of these concepts<\/b><span style=\"font-weight: 400;\"> and to understand <\/span><b>how they impact the performance of each of your employees<\/b><span style=\"font-weight: 400;\">. That way, you can design <\/span><b>tailored strategies<\/b><span style=\"font-weight: 400;\"> to help each employee <\/span><b>excel in their role<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<h2><b><a name=\"Quadrants\"><\/a>The Four Quadrants of The Skill Will Matrix<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">OK! So far, so good! We\u2019ve seen what the Skill Will Matrix is, what it\u2019s for, and why skill and will are so important for building a <\/span><b>motivated and productive workforce<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now let\u2019s explore the <\/span><b>four quadrants of the Skill Will Matrix<\/b><span style=\"font-weight: 400;\"> in a bit more detail. The following sections will provide you with a <\/span><b>definition of each quadrant<\/b><span style=\"font-weight: 400;\"> and the <\/span><b>typical characteristics of employees<\/b><span style=\"font-weight: 400;\"> that might be categorized within them. Understanding these characteristics will help you <\/span><b>tailor your approaches<\/b><span style=\"font-weight: 400;\"> so that you <\/span><b>meet the specific needs of each employee, enhancing individual development, and boosting overall performance in your organization<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><b>Q1 &#8211; High Skill\/High Will<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Employees in this quadrant of the Skill Will Matrix <\/span><b>score highly for both skill and will<\/b><span style=\"font-weight: 400;\">. This means that they are <\/span><b>highly capable<\/b><span style=\"font-weight: 400;\"> and have<\/span><b> high levels of motivation<\/b><span style=\"font-weight: 400;\">. As a result, they are more likely to <\/span><b>perform well<\/b><span style=\"font-weight: 400;\"> and they are often <\/span><b>self-driven<\/b><span style=\"font-weight: 400;\">. They often <\/span><b>take initiative<\/b><span style=\"font-weight: 400;\"> in their jobs and they probably require <\/span><b>little or no supervision<\/b><span style=\"font-weight: 400;\"> to complete their tasks on time and to a high quality.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cHigh Skill\/High Will\u201d employees are <\/span><b>ideal candidates for leadership roles<\/b><span style=\"font-weight: 400;\">. With the right <\/span><b>guidance and support<\/b><span style=\"font-weight: 400;\">, they have the potential to be <\/span><b>highly valuable employees<\/b><span style=\"font-weight: 400;\"> who can go far in the company. With these employees, rather than focusing on further training and development, the key to nurturing their abilities and continued motivation is offering them<\/span><b> additional opportunities for growth<\/b><span style=\"font-weight: 400;\"> (such as leadership development opportunities) and encouraging them to<\/span><b> take on more responsibilities <\/b><span style=\"font-weight: 400;\">to keep them engaged. Essentially, it\u2019s all about encouraging them to <\/span><b>continue to grow<\/b><span style=\"font-weight: 400;\"> and to <\/span><b>use their skill and will to influence and uplift others within the organization<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><b>Q2 &#8211; High Skill\/Low Will<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Employees in this quadrant of the Skill Will Matrix <\/span><b>score highly for skill but they lack motivation<\/b><span style=\"font-weight: 400;\">. In other words, thay have the <\/span><b>skills they need to perform their duties<\/b><span style=\"font-weight: 400;\">, but they <\/span><b>consistently fail to apply themselves<\/b><span style=\"font-weight: 400;\">. This could be because they are <\/span><b>disengaged <\/b><span style=\"font-weight: 400;\">or <\/span><b>dissatisfied <\/b><span style=\"font-weight: 400;\">with their job, because their <\/span><b>values don\u2019t align with those of the company<\/b><span style=\"font-weight: 400;\">, or for <\/span><b>personal reasons<\/b><span style=\"font-weight: 400;\"> (for example, if they have health issues or problems at home).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cHigh Skill\/High Will\u201d employees have a lot of <\/span><b>potential to be productive members of staff<\/b><span style=\"font-weight: 400;\">, provided they receive the right <\/span><b>guidance and support<\/b><span style=\"font-weight: 400;\">. The trick is to work with them to <\/span><b>understand their motivations<\/b><span style=\"font-weight: 400;\"> and <\/span><b>which areas of their career they want to develop<\/b><span style=\"font-weight: 400;\">. In other words, <\/span><b>what would make them happier at work<\/b><span style=\"font-weight: 400;\"> and encourage them to <\/span><b>engage more on a daily basis<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You should also work on <\/span><b>strategies to re-engage these employees<\/b><span style=\"font-weight: 400;\">, such as offering <\/span><b>incentives<\/b><span style=\"font-weight: 400;\">, exploring <\/span><b>new challenges<\/b><span style=\"font-weight: 400;\">, implementing an <\/span><a href=\"https:\/\/factorialhr.com\/blog\/employee-recognition-program\/\"><span style=\"font-weight: 400;\">employee recognition program<\/span><\/a><span style=\"font-weight: 400;\">, or aligning their <\/span><b>role <\/b><span style=\"font-weight: 400;\">more with their <\/span><b>interests and values<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><b>Q3 &#8211; Low Skill\/High Will<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Employees in this quadrant of the Skill Will Matrix <\/span><b>score highly for will but they lack the skills required to perform well<\/b><span style=\"font-weight: 400;\">. However,\u00a0 because they are highly motivated, they are usually <\/span><b>enthusiastic and eager to learn<\/b><span style=\"font-weight: 400;\">, provided they are offered <\/span><b>the right learning and development opportunities<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Again, employees in this quadrant have a lot of <\/span><b>potential to be productive members of staff<\/b><span style=\"font-weight: 400;\">, provided they receive the right <\/span><b>guidance and support<\/b><span style=\"font-weight: 400;\">. In this case, you should focus on providing tailored training and <\/span><a href=\"https:\/\/factorialhr.com\/blog\/continuous-performance-management-2\/\"><span style=\"font-weight: 400;\">continuous learning opportunities<\/span><\/a><span style=\"font-weight: 400;\">. Use a <\/span><b>step-by-step approach to skill acquisition<\/b><span style=\"font-weight: 400;\"> to ensure steady progress. You could even consider pairing an employee in this quadrant with a mentor who can provide guidance, support, and motivation. With the right training and support, they can develop into <\/span><b>highly productive members of your team<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><b>Q4 &#8211; Low Skill\/Low Will<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Employees in this quadrant of the Skill Will Matrix have <\/span><b>low scores for both skill and will<\/b><span style=\"font-weight: 400;\">. In other words, they <\/span><b>lack the skills required to perform well<\/b><span style=\"font-weight: 400;\"> and they also <\/span><b>lack motivation<\/b><span style=\"font-weight: 400;\">. This is the <\/span><b>most challenging group<\/b><span style=\"font-weight: 400;\"> to manage. This is because improving performance requires a <\/span><b>two-pronged approach<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Start by <\/span><b>assessing their role<\/b><span style=\"font-weight: 400;\"> to see if they are a good fit. Perhaps they might be better suited to a <\/span><b>different position in your organization<\/b><span style=\"font-weight: 400;\">? What are their <\/span><b>interests, values and aspirations<\/b><span style=\"font-weight: 400;\">? What motivates them? What support do they need to <\/span><b>re-engage<\/b><span style=\"font-weight: 400;\">?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once you\u2019ve determined the best role for them in the company (in other words, whether they simply need to<\/span><b> develop their skills<\/b><span style=\"font-weight: 400;\"> to be more engaged with their current role, or if they need to be <\/span><b>reassigned<\/b><span style=\"font-weight: 400;\">), then the next step is <\/span><b>implementing a structured improvement plan with clear, measurable goals<\/b><span style=\"font-weight: 400;\">. Explain what your expectations are in terms of performance, and offer them <\/span><b>targeted training<\/b><span style=\"font-weight: 400;\"> to ensure that they have <\/span><b>the skills they need to achieve their goals<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Start with <\/span><b>basic skills training<\/b><span style=\"font-weight: 400;\"> to build their <\/span><b>confidence and commitment<\/b><span style=\"font-weight: 400;\">, combined with <\/span><b>motivation-enhancing activities<\/b><span style=\"font-weight: 400;\">. Offer them <\/span><b>regular feedback<\/b><span style=\"font-weight: 400;\"> at the end of each <\/span><a href=\"https:\/\/factorialhr.com\/blog\/performance-review-period\/\"><span style=\"font-weight: 400;\">performance review period<\/span><\/a><span style=\"font-weight: 400;\"> to help them <\/span><b>understand their progress and feel valued<\/b><span style=\"font-weight: 400;\">. Finally, work on fostering a <\/span><b>workplace culture that promotes teamwork, recognition, and personal development<\/b><span style=\"font-weight: 400;\">, as this can help boost overall morale and motivation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If after implementing all these strategies, the employee in question remains in this quadrant, then you will probably have to make a difficult decision as to <\/span><b>whether they continue to be employed by your company<\/b><span style=\"font-weight: 400;\">. But make sure you explore all the above strategies first to give them the <\/span><b>best possible chance to self-improve<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2><b><a name=\"How\"><\/a>Assess Employees Using the Skill Will Matrix<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Keeping up so far? Great! Now all we have left to cover is the all-important question of <\/span><b>how you can assess your employees using the Skill Will Matrix and determine which quadrant they correspond to<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s everything you need to know.<\/span><\/p>\n<h3><b>Assess Skill Levels<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The best way to establish an employee\u2019s skill level is to <\/span><b>use a <\/b><a href=\"https:\/\/factorialhr.com\/templates\/skills-matrix\"><b>Skills Matrix Template<\/b><\/a><span style=\"font-weight: 400;\">. With this template, you can see <\/span><b>how team members have developed, assess their level of interest in learning particular skillsets, and compare learned competencies with overall objectives<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You should also <\/span><a href=\"https:\/\/factorialhr.com\/blog\/employee-suggestion-box\/\"><span style=\"font-weight: 400;\">gather employee feedback<\/span><\/a><span style=\"font-weight: 400;\"> to help you find <\/span><b>learning solutions that your employees will engage with<\/b><span style=\"font-weight: 400;\">. This will make learning far more <\/span><b>accessible and enjoyable<\/b><span style=\"font-weight: 400;\">. Don\u2019t just focus on feedback from the employee in question though. You should also collect <\/span><a href=\"https:\/\/factorialhr.com\/blog\/360-feedback-reviews\/\"><span style=\"font-weight: 400;\">360-degree feedback<\/span><\/a><span style=\"font-weight: 400;\"> from their managers and colleagues. That way, you will get a fuller picture of their skill levels.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In addition to conducting a <\/span><a href=\"https:\/\/factorialhr.com\/blog\/training-needs-analysis\/\"><span style=\"font-weight: 400;\">training needs analysis<\/span><\/a><span style=\"font-weight: 400;\">, you can use the <\/span><a href=\"https:\/\/factorialhr.com\/blog\/design-thinking-in-hr\/\"><span style=\"font-weight: 400;\">design thinking<\/span><\/a><span style=\"font-weight: 400;\"> process to <\/span><b>improve your existing employee development<\/b> plans. This will help you<b>\u00a0foster a more inclusive learning culture in your business<\/b><span style=\"font-weight: 400;\">. In fact, this is one of the most effective tools for skills assessment. Why? Because it helps you get to the heart of <\/span><b>what your employees really want and need to work on<\/b><span style=\"font-weight: 400;\">. For example, would they be interested in an initiative for <\/span><a href=\"https:\/\/factorialhr.com\/blog\/coaching-in-the-workplace\/\"><span style=\"font-weight: 400;\">coaching<\/span><\/a><span style=\"font-weight: 400;\"> in the workplace? What are their training needs? How would they prefer to learn?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ultimately, the key to understanding and managing employee skills effectively is using a <\/span><a href=\"https:\/\/factorialhr.com\/blog\/performance-management-system\/\"><span style=\"font-weight: 400;\">performance management system<\/span><\/a><span style=\"font-weight: 400;\">. A good solution helps human resources managers <\/span><b>track and evaluate employee skills and <\/b><a href=\"https:\/\/factorialhr.com\/blog\/performance-reviews\/\"><b>performance reviews<\/b><\/a><b> against established KPIs<\/b><span style=\"font-weight: 400;\">. You can use <\/span><b>performance data, task completion rates, and quality of work<\/b><span style=\"font-weight: 400;\"> to measure technical skills relevant to each employee\u2019s role. Plus, many solutions also include features for <\/span><b>tracking and monitoring progress<\/b><span style=\"font-weight: 400;\">, <\/span><b>goal setting, real-time feedback, and rewards for improved performance<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><b>Determine Will or Motivation<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">This next step is a little more complicated. Why? Because, unlike skills, <\/span><b>motivation is subjective and much harder to measure<\/b><span style=\"font-weight: 400;\">. It requires more of a personal approach based on <\/span><b>one-to-one conversation and observation<\/b><span style=\"font-weight: 400;\">. <\/span><b>Personality assessments<\/b><span style=\"font-weight: 400;\"> can also help you determine an employee\u2019s <\/span><b>motivations, values and preferences<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Above all, focus on observing behavioral indicators. This includes their<\/span><b> attitude, initiative, commitment to tasks, and overall enthusiasm<\/b><span style=\"font-weight: 400;\">. Sit down with them and discuss their <\/span><b>interests and<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><b>career aspirations<\/b><span style=\"font-weight: 400;\">. Find out if there are any <\/span><b>personal issues that might be affecting their motivation levels<\/b><span style=\"font-weight: 400;\">. You could even use <\/span><b>surveys <\/b><span style=\"font-weight: 400;\">to find out more about <\/span><b>job satisfaction, <\/b><a href=\"https:\/\/factorialhr.com\/blog\/employee-engagement\/\"><b>engagement<\/b><\/a><b>, and personal goals<\/b><span style=\"font-weight: 400;\"> in a more indirect setting (as they may hold back from opening up in a face-to-face setting). All this will help you determine whether or not an employee is <\/span><b>willing to progress with the right support<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><b>Implement Corrective Measures to Address Skill and Motivation Gaps<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Once you\u2019ve categorized your employees in their corresponding quadrants on the Skill Will Matrix, the next step is <\/span><b>implementing measures to address identified <\/b><a href=\"https:\/\/factorialhr.com\/blog\/performance-gap\/\"><b>performance gaps<\/b><\/a><b> and help employees become more capable and\/or motivated<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s recap all the <\/span><b>corrective measures<\/b><span style=\"font-weight: 400;\"> that you might consider<\/span><span style=\"font-weight: 400;\">:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Q1 &#8211; High Skill\/High Will<\/b><span style=\"font-weight: 400;\">. Offer opportunities for further growth. This might be advanced training or offering leadership development opportunities.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Q2 &#8211; High Skill\/Low Will<\/b><span style=\"font-weight: 400;\">. Engage in open discussions to identify any personal or professional barriers that may be affecting their motivation.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Q3 &#8211; Low Skill\/High Will<\/b><span style=\"font-weight: 400;\">. Offer specific training programs tailored to enhance the necessary skills they lack. This could include on-the-job training, workshops, or courses relevant to their role.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Q4 &#8211; Low Skill\/Low Will<\/b><span style=\"font-weight: 400;\">. Identify the reasons behind both the lack of skill and the lack of motivation. Then implement basic training programs and explore different motivational techniques.<\/span><\/li>\n<\/ul>\n<h3><b>Monitor Employee Progress and Adjust Your Strategies<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Use <\/span><a href=\"https:\/\/factorialhr.com\/blog\/11-best-performance-management-software-in-2024\/\"><span style=\"font-weight: 400;\">performance management software<\/span><\/a><span style=\"font-weight: 400;\"> to <\/span><b>monitor the progress of your employees<\/b><span style=\"font-weight: 400;\"> and hold regular <\/span><b>performance reviews<\/b><span style=\"font-weight: 400;\">. Good performance management software will allow you to <\/span><b>track and evaluate performance against established <\/b><a href=\"https:\/\/factorialhr.com\/blog\/employee-performance-metrics\/\"><b>KPIs<\/b><\/a><span style=\"font-weight: 400;\">. This gives you insight into <\/span><b>where individuals need more training and support<\/b><span style=\"font-weight: 400;\">. Be <\/span><b>flexible <\/b><span style=\"font-weight: 400;\">if your initial strategy doesn\u2019t work and explore <\/span><b>different learning styles<\/b><span style=\"font-weight: 400;\"> until you find the right approach.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Finally, don\u2019t forget to <\/span><b>recognize and celebrate achievements<\/b><span style=\"font-weight: 400;\"> to reinforce positive behaviors!<\/span><\/p>\n<p><a href=\"https:\/\/factorialhr.com\/request-demo\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-132539 \" src=\"https:\/\/factorialhr.com\/wp-content\/uploads\/2024\/02\/06103515\/performance-review-automation-demo-300x103.png\" alt=\"performance review software\" width=\"842\" height=\"289\" srcset=\"https:\/\/factorialhr.com\/wp-content\/uploads\/2024\/02\/06103515\/performance-review-automation-demo-300x103.png 300w, https:\/\/factorialhr.com\/wp-content\/uploads\/2024\/02\/06103515\/performance-review-automation-demo-768x263.png 768w, https:\/\/factorialhr.com\/wp-content\/uploads\/2024\/02\/06103515\/performance-review-automation-demo.png 800w\" sizes=\"(max-width: 842px) 100vw, 842px\" \/><\/a><\/p>\n<h2><b><a name=\"Factorial\"><\/a>How Factorial Can Help<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">And there you have it! You\u2019re now fully prepared to implement the Skill Will Matrix in your organization and start building a <\/span><b>more capable and motivated workforce<\/b><span style=\"font-weight: 400;\">!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But we\u2019ve got a little something extra for you, because we\u2019re nice like that ;-)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Factorial\u2019s <\/span><a href=\"https:\/\/factorialhr.com\/performance-management\"><span style=\"font-weight: 400;\">performance management software<\/span><\/a><span style=\"font-weight: 400;\"> can <\/span><b>support you through each step of the process<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Specifically, with our software, you can:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Access comprehensive tools<\/b><span style=\"font-weight: 400;\"> for setting objectives, offering continuous feedback, and managing performance reviews.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Track employee performance over time<\/b><span style=\"font-weight: 400;\">, making it easier to identify trends and areas needing your attention.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Generate comprehensive analytics and reports<\/b><span style=\"font-weight: 400;\"> so that you can make informed decisions based on comprehensive data analysis.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Use our <\/b><a href=\"https:\/\/factorialhr.com\/templates\/360-review-template\"><b>360-degree feedback template<\/b><\/a> <span style=\"font-weight: 400;\">to create a structured framework for gathering feedback from peers, supervisors, and employees.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Create tailored learning and development programs<\/b><span style=\"font-weight: 400;\"> for each employee based on your Skill Will Matrix assessments.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Set reminders<\/b><span style=\"font-weight: 400;\"> for feedback, performance reviews, and goal-setting deadlines.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Monitor employee performance metrics<\/b><span style=\"font-weight: 400;\"> in real time, allowing for timely interventions and adjustments.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Ultimately, with our solution, you can take a <\/span><b>proactive approach to employee development<\/b><span style=\"font-weight: 400;\">, helping each member of your organization <\/span><b>thrive <\/b><span style=\"font-weight: 400;\">and driving your organization towards<\/span><b> sustained success<\/b><span style=\"font-weight: 400;\">!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Generally speaking, the level of productivity in your company depends on two factors: how skilled your employees are, and how willing they are to work. If your employees lack training, or if they are disengaged and unmotivated, then you\u2019re not likely to get much valuable output from them. Sound familiar? If so, then the Skill<a href=\"https:\/\/factorialhr.com\/blog\/skill-will-matrix\/\" class=\"read-more\"> [&#8230;]<\/a><\/p>\n","protected":false},"author":80,"featured_media":132884,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[350],"tags":[],"class_list":["post-132883","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hr-development"],"acf":{"topics":"talent-performance-review"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.5 (Yoast SEO v21.9.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Skill Will Matrix: Complete Guide | Factorial<\/title>\n<meta name=\"description\" content=\"Employer&#039;s guide to the Skill Will Matrix: How to use this tool to identify skill &amp; motivation gaps &amp; build a productive &amp; engaged workforce\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/factorialhr.com\/blog\/skill-will-matrix\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Skill Will Matrix: Complete Guide\" \/>\n<meta property=\"og:description\" content=\"Employer&#039;s guide to the Skill Will Matrix: How to use this tool to identify skill &amp; motivation gaps &amp; build a productive &amp; engaged workforce\" \/>\n<meta property=\"og:url\" content=\"https:\/\/factorialhr.com\/blog\/skill-will-matrix\/\" \/>\n<meta property=\"og:site_name\" content=\"Factorial\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/people\/Factorial\/100064908455810\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-05-10T15:32:30+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-28T10:52:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/factorialhr.com\/wp-content\/uploads\/2024\/05\/10170709\/Skill-Will-Matrix.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"830\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Cat Symonds\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@factorialapp\" \/>\n<meta name=\"twitter:site\" content=\"@factorialapp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Cat Symonds\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"12 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/factorialhr.com\/blog\/skill-will-matrix\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/factorialhr.com\/blog\/skill-will-matrix\/\"},\"author\":{\"name\":\"Cat Symonds\",\"@id\":\"https:\/\/factorialhr.com\/blog\/#\/schema\/person\/39a0e312e3aae9ac2b6461196e8b1620\"},\"headline\":\"The Skill Will Matrix: Complete Guide\",\"datePublished\":\"2024-05-10T15:32:30+00:00\",\"dateModified\":\"2024-05-28T10:52:06+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/factorialhr.com\/blog\/skill-will-matrix\/\"},\"wordCount\":2586,\"publisher\":{\"@id\":\"https:\/\/factorialhr.com\/blog\/#organization\"},\"articleSection\":[\"HR Development\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/factorialhr.com\/blog\/skill-will-matrix\/\",\"url\":\"https:\/\/factorialhr.com\/blog\/skill-will-matrix\/\",\"name\":\"The Skill Will Matrix: Complete Guide | Factorial\",\"isPartOf\":{\"@id\":\"https:\/\/factorialhr.com\/blog\/#website\"},\"datePublished\":\"2024-05-10T15:32:30+00:00\",\"dateModified\":\"2024-05-28T10:52:06+00:00\",\"description\":\"Employer's guide to the Skill Will Matrix: How to use this tool to identify skill & motivation gaps & build a productive & engaged workforce\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/factorialhr.com\/blog\/skill-will-matrix\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/factorialhr.com\/blog\/#website\",\"url\":\"https:\/\/factorialhr.com\/blog\/\",\"name\":\"Factorial\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/factorialhr.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/factorialhr.com\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/factorialhr.com\/blog\/#organization\",\"name\":\"All-in-one business management software - Factorial\",\"url\":\"https:\/\/factorialhr.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/factorialhr.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/factorialhr.com\/wp-content\/uploads\/2023\/07\/18155144\/factorial-logo.png\",\"contentUrl\":\"https:\/\/factorialhr.com\/wp-content\/uploads\/2023\/07\/18155144\/factorial-logo.png\",\"width\":946,\"height\":880,\"caption\":\"All-in-one business management software - Factorial\"},\"image\":{\"@id\":\"https:\/\/factorialhr.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/people\/Factorial\/100064908455810\/\",\"https:\/\/twitter.com\/factorialapp\",\"https:\/\/www.linkedin.com\/company\/factorialhr\",\"https:\/\/www.youtube.com\/@factorialmedia\",\"https:\/\/www.instagram.com\/factorial\/#\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/factorialhr.com\/blog\/#\/schema\/person\/39a0e312e3aae9ac2b6461196e8b1620\",\"name\":\"Cat Symonds\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/factorialhr.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/b492f0f89686841665e1c7b5f5b67998?s=96&d=identicon&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/b492f0f89686841665e1c7b5f5b67998?s=96&d=identicon&r=g\",\"caption\":\"Cat Symonds\"},\"description\":\"Cat Symonds is a freelance writer, editor, and translator. 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