{"id":15146,"date":"2020-04-06T10:59:44","date_gmt":"2020-04-06T08:59:44","guid":{"rendered":"https:\/\/factorialhr.com\/blog\/?p=15146"},"modified":"2023-09-05T11:20:07","modified_gmt":"2023-09-05T09:20:07","slug":"digital-onboarding","status":"publish","type":"post","link":"https:\/\/factorialhr.com\/blog\/digital-onboarding\/","title":{"rendered":"Digital Onboarding: Changing The Employee Experience (For the Best?)"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">We\u2019ve all heard those first-day-of-work horror stories. Occasions where employees are thrown into the deep end and left to sink or swim without sufficient introduction or training. Or left alone with an overwhelming number of tasks and no one to turn to. The stress builds up, cracks start to show, and new recruits may feel like they got more than what they had bargained for. <strong>This can be especially true for new employees undergoing digital onboarding and remote onboarding.<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is not uncommon, particularly if the employer needs a new recruit to fill a role fast. Yet, this often leads to <\/span><span style=\"font-weight: 400;\">high turnover<\/span><span style=\"font-weight: 400;\">\u00a0and low retention rates. Now employers are shifting their focus and placing the onboarding process higher up on their list of priorities. Many are turning to <\/span>digital onboarding <span style=\"font-weight: 400;\">to welcome and introduce their new recruits to the company.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Today we\u2019re going to look at the <\/span><b>process of effective digital onboarding<\/b><span style=\"font-weight: 400;\">, its<\/span><b> benefits,<\/b><span style=\"font-weight: 400;\"> and who\u2019s using it. We will also find out how you can personalize your own process of employee onboarding.\u00a0<\/span><br \/>\n<!--HubSpot Call-to-Action Code --><span id=\"hs-cta-wrapper-9b70d6e3-a0f2-438d-93dd-3847a49f353f\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-9b70d6e3-a0f2-438d-93dd-3847a49f353f\" class=\"hs-cta-node hs-cta-9b70d6e3-a0f2-438d-93dd-3847a49f353f\"><!-- [if lte IE 8]>\n\n\n<div id=\"hs-cta-ie-element\"><\/div>\n\n\n<![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/4960096\/9b70d6e3-a0f2-438d-93dd-3847a49f353f\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" id=\"hs-cta-img-9b70d6e3-a0f2-438d-93dd-3847a49f353f\" class=\"hs-cta-img aligncenter\" style=\"border-width: 0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/4960096\/9b70d6e3-a0f2-438d-93dd-3847a49f353f.png\" alt=\"onboarding-checklist\" width=\"900\" height=\"308\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(4960096, '9b70d6e3-a0f2-438d-93dd-3847a49f353f', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code --><br \/>\n<b><div class=\"js-toc toc\">\n<p class=\"js-toc-title toc__title\">Table of Contents<\/p>\n<nav id=\"fac_toc_nav\" class=\"js-toc-nav toc__nav\" aria-label=\"Table of Contents\"><ol class=\"toc__list toc__list--level-1\"><li class=\"toc-heading-level-2\"><a class=\"toc__link toc-link-heading-1\" href=\"https:\/\/factorialhr.com\/blog\/digital-onboarding\/#what-is-digital-employee-onboarding\" title=\"What is Digital Employee Onboarding?\" data-target-id=\"what-is-digital-employee-onboarding\">What is Digital Employee Onboarding?<\/a><\/li><li class=\"toc-heading-level-2\"><a class=\"toc__link toc-link-heading-2\" href=\"https:\/\/factorialhr.com\/blog\/digital-onboarding\/#the-digital-onboarding-process\" title=\"The Digital Onboarding Process\" data-target-id=\"the-digital-onboarding-process\">The Digital Onboarding Process<\/a><\/li><li class=\"toc-heading-level-2\"><a class=\"toc__link toc-link-heading-3\" href=\"https:\/\/factorialhr.com\/blog\/digital-onboarding\/#digital-employee-onboarding-in-tech-companies\" title=\"Digital Employee Onboarding in Tech Companies\" data-target-id=\"digital-employee-onboarding-in-tech-companies\">Digital Employee Onboarding in Tech Companies<\/a><\/li><li class=\"toc-heading-level-2\"><a class=\"toc__link toc-link-heading-4\" href=\"https:\/\/factorialhr.com\/blog\/digital-onboarding\/#benefits-of-digital-onboarding\" title=\"Benefits of Digital Onboarding\u00a0\" data-target-id=\"benefits-of-digital-onboarding\">Benefits of Digital Onboarding\u00a0<\/a><\/li><li class=\"toc-heading-level-2\"><a class=\"toc__link toc-link-heading-5\" href=\"https:\/\/factorialhr.com\/blog\/digital-onboarding\/#challenges-of-online-onboarding\" title=\"Challenges of Online Onboarding\" data-target-id=\"challenges-of-online-onboarding\">Challenges of Online Onboarding<\/a><\/li><li class=\"toc-heading-level-2\"><a class=\"toc__link toc-link-heading-6\" href=\"https:\/\/factorialhr.com\/blog\/digital-onboarding\/#improving-the-digital-employee-onboarding-experience\" title=\"Improving the Digital Employee Onboarding Experience\" data-target-id=\"improving-the-digital-employee-onboarding-experience\">Improving the Digital Employee Onboarding Experience<\/a><\/li><li class=\"toc-heading-level-2\"><a class=\"toc__link toc-link-heading-7\" href=\"https:\/\/factorialhr.com\/blog\/digital-onboarding\/#digital-onboarding-solutions\" title=\"Digital Onboarding Solutions\" data-target-id=\"digital-onboarding-solutions\">Digital Onboarding Solutions<\/a><\/li><li class=\"toc-heading-level-2\"><a class=\"toc__link toc-link-heading-8\" href=\"https:\/\/factorialhr.com\/blog\/digital-onboarding\/#digitalize-your-onboarding-with-factorial\" title=\"Digitalize your onboarding with Factorial\" data-target-id=\"digitalize-your-onboarding-with-factorial\">Digitalize your onboarding with Factorial<\/a><\/li><\/ol><\/nav><\/div>\u00a0<\/b><\/p>\n<h2><strong>What is Digital Employee Onboarding?<\/strong><\/h2>\n<p><a href=\"https:\/\/factorialhr.com\/blog\/what-is-onboarding\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Onboarding<\/span><\/a><span style=\"font-weight: 400;\"> is crucial to any employment process. This essential part of welcoming a new hire helps introduce them to the company culture, their team, and the overall business goals and objectives.<strong> If approached correctly, it can set up a new worker for success in the future.<\/strong> Yet, poorly organized onboarding schemes are one of the main reasons why many new employees leave the company within the first few months.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now in the technological age, companies are turning to <\/span><span style=\"font-weight: 400;\">digital tools<\/span><span style=\"font-weight: 400;\"> to create and deliver their <\/span><span style=\"font-weight: 400;\">digital onboarding process<\/span><span style=\"font-weight: 400;\">. Whereas traditional onboarding is typically done face-to-face with managers and the team,<strong> web onboarding is 100% online<\/strong>.\u00a0<\/span><\/p>\n<h2><b>The Digital Onboarding Process<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Many employers think that employee onboarding begins on the candidate&#8217;s first day on the job. Yet, employers who want the best out of the onboarding process, begin onboarding from <strong>the minute the candidate sends a CV.<\/strong><\/span><\/p>\n<h3>Digital Pre-Onboarding Process<\/h3>\n<p><span style=\"font-weight: 400;\">If you want to avoid high turnover rates, then it\u2019s a good idea to provide the best impression you can, right from the start.\u00a0 The best way to do this is by focusing heavily on the pre-onboarding process, also known as <a href=\"https:\/\/factorialhr.com\/blog\/preboarding\/\" target=\"_blank\" rel=\"noopener\">preboarding<\/a>.<\/span><\/p>\n<p>The first step in the digital onboarding process is <strong>sorting out administrative procedures<\/strong> and making sure that employees sign the correct forms, set up accounts if need be, and provide the correct documentation for employment and payment.\u00a0 It is possible to complete this part of the process before the employee&#8217;s first day at the office.<\/p>\n<h3>Welcoming New Employees Remotely<\/h3>\n<p>Aside from preparing the correct <a href=\"https:\/\/factorialhr.com\/blog\/onboarding-documents\/\" target=\"_blank\" rel=\"noopener\">onboarding documents<\/a> and tasks for new employees, you&#8217;ll want to make sure that new hires feel welcomed.\u00a0 There is a difference, however, between <a href=\"https:\/\/factorialhr.com\/blog\/onboarding-vs-orientation\/\" target=\"_blank\" rel=\"noopener\">onboarding vs. orientation.<\/a> The former is about making sure employees understand their duties and feel comfortable with their responsibilities, whereas orientation is more about giving new hires a brief introduction to the company.\u00a0 <strong>Both are essential in welcoming new members to the team.<\/strong><\/p>\n<p>The second part of the onboarding process consists of preparing an onboarding kit for new employees, onboarding activities, and connecting new hires with existing employees.\u00a0 Although this can present additional challenges for those managing employees who are working from home, there are many activities and options for <a href=\"https:\/\/factorialhr.com\/blog\/remote-onboarding\/\" target=\"_blank\" rel=\"noopener\">remote onboarding<\/a> available.<\/p>\n<h3>Optimizing the Digital Onboarding Process<\/h3>\n<p>Above all, make sure that new remote employees <strong>have a clear channel of communication<\/strong> with their team members and managers, and<strong> receive the tools and training<\/strong> necessary to do their job.<\/p>\n<p>For the best results, use an <a href=\"https:\/\/factorialhr.com\/checklists\/download-free-onboarding-checklist\" target=\"_blank\" rel=\"noopener\">onboarding checklist<\/a> that outlines the process from start to finish.\u00a0 This will help you to ensure that your digital onboarding process goes smoothly.<\/p>\n<h2><b>Digital Employee Onboarding in Tech Companies<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Even though companies across many sectors now adopt digital models, <a href=\"https:\/\/factorialhr.com\/blog\/employee-onboarding\/\" target=\"_blank\" rel=\"noopener\">digital onboarding in tech companies<\/a> is nothing new.\u00a0<strong> The majority of <\/strong><\/span><strong>tech companies<\/strong><span style=\"font-weight: 400;\"><strong> including Twitter, Soundcloud, and Google use online onboarding approaches.<\/strong> It is typical for tech-based start-ups and companies to use this process as they are already familiar with digital tools and employee onboarding software.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, companies across other sectors are now implementing this practice. For example, businesses in the financial and fintech sector, such as BBVA and Deloitte are conducting onboarding processes digitally. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Other <\/span><span style=\"font-weight: 400;\">companies with onboarding processes that go the extra mile<\/span><span style=\"font-weight: 400;\"> include marketing business Bazaarvoice, retailing company Warby Parker, and energy data giant OPower.\u00a0<\/span><\/p>\n<h2><strong>Benefits of Digital Onboarding\u00a0<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">So why go digital? Let\u2019s take a look at some of the benefits.<\/span><\/p>\n<h3><strong>Digital Onboarding is More Efficient<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Digital processes are much less time-consuming as they can be done at the new recruit\u2019s pace and in their own time. Having all onboarding information at their fingertips saves managers from having to sift through endless paperwork. What\u2019s more, online onboarding can begin before the new employee sets foot through the door. This speeds up the process and saves on resources.<\/span><\/p>\n<h3>Accurate Storage of Onboarding Documents<\/h3>\n<p><span style=\"font-weight: 400;\">Storing and presenting information digitally helps to ensure accuracy. Materials are centrally kept within a <\/span><a href=\"https:\/\/factorialhr.com\/document-management\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">documents manager<\/span><\/a><span style=\"font-weight: 400;\"> and can be updated or checked at any time. Therefore, whether there\u2019s a small team of 20 or a global team of 2000, information is consistent, up-to-date, and accurate.\u00a0<\/span><br \/>\n<!--HubSpot Call-to-Action Code --><span id=\"hs-cta-wrapper-92fdc5c1-86d4-4160-8426-5614d1f1babe\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-92fdc5c1-86d4-4160-8426-5614d1f1babe\" class=\"hs-cta-node hs-cta-92fdc5c1-86d4-4160-8426-5614d1f1babe\"><!-- [if lte IE 8]>\n\n\n<div id=\"hs-cta-ie-element\"><\/div>\n\n\n<![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/4960096\/92fdc5c1-86d4-4160-8426-5614d1f1babe\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" id=\"hs-cta-img-92fdc5c1-86d4-4160-8426-5614d1f1babe\" class=\"hs-cta-img aligncenter\" style=\"border-width: 0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/4960096\/92fdc5c1-86d4-4160-8426-5614d1f1babe.png\" alt=\"document management\" width=\"900\" height=\"308\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(4960096, '92fdc5c1-86d4-4160-8426-5614d1f1babe', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code --><\/p>\n<h3><strong>Digital Onboarding Means Accessibility at any Time<\/strong><\/h3>\n<p><a href=\"https:\/\/factorialhr.com\/employee-onboarding-and-offboarding\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Onboarding software<\/span><\/a><span style=\"font-weight: 400;\"> is accessible at any time and long after the new recruit is engaged within the company. As such, any lost or forgotten information is easily accessible online at a later date.\u00a0<\/span><\/p>\n<h3><strong>E-Signatures for New Employees<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Onboarding programs have in-built checklists and confirmations, which employees check off as they go. In addition to this, <\/span><a href=\"https:\/\/factorialhr.com\/digital-signature\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">electronic signatures<\/span><\/a><span style=\"font-weight: 400;\"> can be made online, saving new hires from having to come into the office.\u00a0 Integrations with software like Signaturit are great for offering e-sign capabilities.\u00a0<\/span><\/p>\n<h3><strong>Digital Employee Onboarding is Cheaper<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">As onboarding employees digitally requires less one-to-one in-person training, your company will spend less money on manpower. This comes in the form of training personnel or HR managers.<\/span><\/p>\n<h2><strong>Challenges of Online Onboarding<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Perhaps you have found a new employee via online web recruitment. Now online employee onboarding can begin. However, a concern employers have is that it can seem impersonal. This is because, unlike traditional onboarding which is entirely in person, a digital approach is remote. <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Employers may feel as if the new recruit is too removed from the company in the early stages.<\/strong> As such, <\/span><span style=\"font-weight: 400;\">they<\/span><span style=\"font-weight: 400;\"> may miss out on a proper introduction to key functions. It could also prevent them from grasping a real sense of the company culture. In turn, employers fear this could demotivate recruits and eventually lead to a higher <a href=\"https:\/\/factorialhr.com\/blog\/causes-high-turnover-rate\/\" target=\"_blank\" rel=\"noopener\">turnover rate.<\/a>\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Given that a company has created a proper onboarding experience, it can be just as effective as a traditional one. In order to do this, <strong>it is crucial that the company personalizes its onboarding.<\/strong> Doing this will ensure that the experience is unique. What\u2019s more, new employees won\u2019t feel like they\u2019re missing out on anything.\u00a0<\/span><\/p>\n<h2><strong>Improving the Digital Employee Onboarding Experience<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Using web recruitment as an introduction offers new hires a taste of the culture of the company, its values, and functions. Yet, how can a company personalize its online onboarding to follow this experience? By including some fun, innovative, and <\/span><span style=\"font-weight: 400;\">exciting practices that improve employee experience<\/span><span style=\"font-weight: 400;\">! Let\u2019s take a look at how this can be done.<\/span><\/p>\n<h3><strong>Digital Training and Learning<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">In short, onboarding involves equipping new hires with the tools they need to effectively perform their job. Therefore, learning and development must be essential parts of the process. A good way to set up new recruits for success is to include learning modules. One-to-one sessions with HR professionals and pre-recorded videos on company values and ethics are also useful.\u00a0<\/span><\/p>\n<h3><strong>Innovative ways to communicate<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Effective introductions are key to building teams and getting past initial milestones with communication. Encourage employees to engage with one another by using fun quizzes, questionnaires, and ice-breakers. Problem-solving exercises are also great for onboarding new employees.\u00a0<\/span><\/p>\n<h3><strong>Start onboarding before arrival in the office<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">A key factor in securing a new employee is to start integrating them asap! It is not uncommon for a recruit to sign the <\/span><a href=\"https:\/\/factorialhr.com\/blog\/employee-offer-letter-template\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">offer letter<\/span><\/a><span style=\"font-weight: 400;\"> and pull out just before their first day. Onboarding must begin the minute they have signed on the dotted line. This kick starts integration and development.\u00a0<\/span><\/p>\n<h2>Digital Onboarding Solutions<\/h2>\n<p><span style=\"font-weight: 400;\">Online web recruitment is revolutionizing the recruitment process. Now, digital onboarding is becoming the future of new employee acclimatization within a company. It is essential that businesses personalize the experience if they want to successfully integrate new hires into the company. Effective onboarding can change the way employees view the business and can foster long-lasting relationships. Ultimately, if done correctly, everyone&#8217;s a winner!<\/span><\/p>\n<h2 style=\"text-align: left;\"><a href=\"https:\/\/factorialhr.com\/employee-onboarding-and-offboarding\">Digitalize your onboarding with Factorial<\/a><\/h2>\n<p><em>Contributed by\u00a0<\/em>Charlotte Stace;\u00a0<em>Edited by<\/em>\u00a0Tanya Lesiuk<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019ve all heard those first-day-of-work horror stories. Occasions where employees are thrown into the deep end and left to sink or swim without sufficient introduction or training. Or left alone with an overwhelming number of tasks and no one to turn to. The stress builds up, cracks start to show, and new recruits may feel<a href=\"https:\/\/factorialhr.com\/blog\/digital-onboarding\/\" class=\"read-more\"> [&#8230;]<\/a><\/p>\n","protected":false},"author":136,"featured_media":15147,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[347],"tags":[],"class_list":["post-15146","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-people-management"],"acf":{"topics":"talent-onboarding"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.5 (Yoast SEO v21.9.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Digital Onboarding - Changing Employee Experience (Better or Worse?)<\/title>\n<meta name=\"description\" content=\"Digital onboarding is revolutionizing the employee onboarding experience. Find out the benefits it has for a company, HR, and employees.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/factorialhr.com\/blog\/digital-onboarding\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Digital Onboarding: Changing The Employee Experience (For the Best?)\" \/>\n<meta property=\"og:description\" content=\"Digital onboarding is revolutionizing the employee onboarding experience. 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