{"id":84962,"date":"2022-10-27T21:05:43","date_gmt":"2022-10-27T19:05:43","guid":{"rendered":"https:\/\/factorialhr.com\/blog\/?p=84962"},"modified":"2025-09-05T17:04:53","modified_gmt":"2025-09-05T15:04:53","slug":"enps","status":"publish","type":"post","link":"https:\/\/factorialhr.com\/blog\/enps\/","title":{"rendered":"What is eNPS &#038; how can you improve your score?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">The Employee Net Promoter Score (eNPS) is a valuable metric used to calculate the level of employee engagement in your company. It can help you determine how happy your employees are and how committed they are to your organization.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this guide, we are going to look at how you can calculate eNPS in your business, and what the difference is between eNPS vs NPS. We will also share some tips to <\/span><b>help you improve your Employee Net Promoter Score<\/b><span style=\"font-weight: 400;\"> so that you can build a motivated, engaged, and loyal workforce.<\/span><\/p>\n<p><strong>TABLE OF CONTENTS<\/strong><\/p>\n<ul>\n<li><a href=\"#Why-eNPS-matters\">Why eNPS matters<\/a><\/li>\n<li><a href=\"#what-is-enps\">What is eNPS?<\/a><\/li>\n<li><a href=\"#eNPS-vs-NPS\">eNPS vs NPS<\/a><\/li>\n<li><a href=\"#eNPS-software\">Track eNPS using HR software<\/a><\/li>\n<li><a href=\"#Benefits-eNPS\">Benefits of a good eNPS<\/a><\/li>\n<li><a href=\"#Calculating-eNPS\">Calculating eNPS<\/a><\/li>\n<li><a href=\"#good-eNPS\">What\u2019s a good eNPS?<\/a><\/li>\n<li><a href=\"#improve-eNPS\">Ways to improve eNPS<\/a><\/li>\n<li><a href=\"https:\/\/factorialhr.com\/hr-reports\">Survey employees with HR software \ud83d\udcca<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><a name=\"Why-eNPS-matters\"><\/a>Why eNPS matters<\/h2>\n<p><span style=\"font-weight: 400;\">Why is measuring and tracking your level of employee engagement so important?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to Gallup, <\/span><a href=\"https:\/\/www.gallup.com\/workplace\/391922\/employee-engagement-slump-continues.aspx#:~:text=Line%20chart%20displaying%20the%20employee,points%20from%20the%202021%20average.\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">only 32% of U.S. employees are engaged in their jobs<\/span><\/a><span style=\"font-weight: 400;\">. Even more worrying is that the rate of employee engagement has been declining since the start of the pandemic. <\/span><b>Employers need to urgently address this growing trend and find ways to engage and motivate their employees<\/b><span style=\"font-weight: 400;\">. And the first step in doing this is understanding your current level of engagement. And this is precisely what an eNPS does.<\/span><\/p>\n<p><a href=\"https:\/\/factorialhr.com\/request-demo\"><img decoding=\"async\" class=\"alignnone wp-image-120617\" src=\"https:\/\/factorialhr.com\/wp-content\/uploads\/2022\/10\/10164106\/surveys-demo-banner-1-300x103.png\" alt=\"create enps surveys\" width=\"894\" height=\"307\" srcset=\"https:\/\/factorialhr.com\/wp-content\/uploads\/2022\/10\/10164106\/surveys-demo-banner-1-300x103.png 300w, https:\/\/factorialhr.com\/wp-content\/uploads\/2022\/10\/10164106\/surveys-demo-banner-1-768x263.png 768w, https:\/\/factorialhr.com\/wp-content\/uploads\/2022\/10\/10164106\/surveys-demo-banner-1.png 900w\" sizes=\"(max-width: 894px) 100vw, 894px\" \/><\/a><\/p>\n<h2><b><a name=\"what-is-enps\"><\/a>What is eNPS?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The Employee Net Promoter Score, more commonly known as eNPS, is a metric used to measure <\/span><a href=\"https:\/\/factorialhr.com\/blog\/employee-engagement\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">employee engagement<\/span><\/a><span style=\"font-weight: 400;\"> and satisfaction. It gives you a quick glimpse into <\/span><b>how happy, engaged, and motivated your workforce is<\/b><span style=\"font-weight: 400;\">. If you measure the metric over time, you can also get valuable insights into <\/span><b>the impact of any organizational changes you may have implemented on your workforce<\/b><span style=\"font-weight: 400;\">. You can then use the feedback you collect to develop strategies to improve your employee experience and boost engagement.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019ll look at the benefits of tracking this metric in more detail below, but essentially, regularly tracking your eNPS helps you understand how your employees feel about working at your company. You can determine if they are <\/span><b>satisfied with their work and your organizational culture<\/b><span style=\"font-weight: 400;\">, or if there are any issues that you need to address in order to create a better working environment. And this is important because it not only helps you <\/span><b>attract and retain talent<\/b><span style=\"font-weight: 400;\">, but <\/span><b>the level of engagement of your team also has a direct impact on productivity<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The process for calculating your eNPS is simple. You just have to share a survey with your employees consisting of one key question: \u201c<\/span><b>How likely are you to recommend your workplace to your friends and family on a scale of 0-10?<\/b><span style=\"font-weight: 400;\">\u201d (With 10 being extremely likely and 0 being not likely at all). Employees who score a 9 or 10 are known as <\/span><b>promoters<\/b><span style=\"font-weight: 400;\">. Those who score a 7 or 8 are <\/span><b>passives<\/b><span style=\"font-weight: 400;\">. And those who score between 0 and 6 are <\/span><b>detractors<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019ll take a look at what these scores and terms mean for your organization shortly.<\/span><\/p>\n<p><iframe title=\"How to Calculate Employee Net Promoter Score\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/0gi38I9y6Ok?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p><a name=\"eNPS-vs-NPS\"><\/a><\/p>\n<h2><b>eNPS vs NPS<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">So, what\u2019s the difference between eNPS vs NPS?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The <\/span><b>Net Promoter Score (NPS)<\/b><span style=\"font-weight: 400;\">, a sales metric developed by Fred Reichheld in 2003, is also used to measure levels of satisfaction and engagement. But <\/span><b>instead of being targeted at employees, it\u2019s designed to assess customer satisfaction and loyalty<\/b><span style=\"font-weight: 400;\">. Many companies use it to determine how likely their customer base would be to recommend their products or services to their friends and family.\u00a0<\/span><\/p>\n<p><b>When these organizations first realized just how simple and effective the NPS was, many began questioning whether it could be adapted to assess the engagement and satisfaction levels of employees instead of customers<\/b><span style=\"font-weight: 400;\">. And this adapted metric is what we now refer to as the Employee Net Promoter Score.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Although eNPS and NPS evaluate satisfaction rates from different groups, <\/span><b>scores are often correlated<\/b><span style=\"font-weight: 400;\">. For example, an organization with a high eNPS is far more likely to have a high NPS, too. And this makes sense when you think about it. After all, the happier employees are, the more likely they are to do a good job and transfer this happiness to their customers.<\/span><\/p>\n<p><a href=\"https:\/\/factorialhr.com\/request-demo\"><img decoding=\"async\" class=\"alignnone wp-image-104914\" src=\"https:\/\/factorialhr.com\/wp-content\/uploads\/2020\/12\/29162640\/ENG_Blog_banner_900x308_J_v1.2-300x103.png\" alt=\"hr-reports-free-demo\" width=\"874\" height=\"300\" srcset=\"https:\/\/factorialhr.com\/wp-content\/uploads\/2020\/12\/29162640\/ENG_Blog_banner_900x308_J_v1.2-300x103.png 300w, https:\/\/factorialhr.com\/wp-content\/uploads\/2020\/12\/29162640\/ENG_Blog_banner_900x308_J_v1.2.png 676w\" sizes=\"(max-width: 874px) 100vw, 874px\" \/><\/a><\/p>\n<h2><b><a name=\"eNPS-software\"><\/a>Obtain your eNPS using Factorial&#8217;s HR software \ud83d\udcca<\/b><\/h2>\n<p>At Factorial, we understand that gauging employee satisfaction is a huge challenge within human resources. Factorial&#8217;s all-in-one HR software offers many tools like <a href=\"https:\/\/factorialhr.com\/holidays-leaves-software\">time off management<\/a>, <a href=\"https:\/\/factorialhr.com\/payroll\">payroll<\/a>, <a href=\"https:\/\/factorialhr.com\/employee-onboarding-and-offboarding\">onboarding and offboarding<\/a>, and more. One of the newest tools is the eNPS app. Users can easily implement the eNPS app onto their Factorial platform to start gathering necessary data from their teams.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-86178\" src=\"https:\/\/factorialhr.com\/wp-content\/uploads\/2022\/10\/15161257\/Screenshot-2022-11-15-at-15.12.44-300x183.png\" alt=\"\" width=\"660\" height=\"403\" srcset=\"https:\/\/factorialhr.com\/wp-content\/uploads\/2022\/10\/15161257\/Screenshot-2022-11-15-at-15.12.44-300x183.png 300w, https:\/\/factorialhr.com\/wp-content\/uploads\/2022\/10\/15161257\/Screenshot-2022-11-15-at-15.12.44-1024x625.png 1024w, https:\/\/factorialhr.com\/wp-content\/uploads\/2022\/10\/15161257\/Screenshot-2022-11-15-at-15.12.44-768x469.png 768w, https:\/\/factorialhr.com\/wp-content\/uploads\/2022\/10\/15161257\/Screenshot-2022-11-15-at-15.12.44-1536x937.png 1536w, https:\/\/factorialhr.com\/wp-content\/uploads\/2022\/10\/15161257\/Screenshot-2022-11-15-at-15.12.44-2048x1250.png 2048w\" sizes=\"(max-width: 660px) 100vw, 660px\" \/><\/p>\n<p>Admins and supervisors can easily change the basic information as well as date and frequency for the eNPS survey before sharing with employees and teams. After collecting the data, eNPS answers can be analyzed under Analytics to further assess how employees feel and what can be improved within your organization.<br \/>\n<a name=\"Benefits-eNPS\"><\/a><\/p>\n<h2><b>Benefits of a good eNPS<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Before we look at how you can calculate eNPS in your business, let\u2019s take a look at some of the benefits of tracking this important <\/span><a href=\"https:\/\/factorialhr.com\/blog\/metrics-for-hr-reports\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">HR metric<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><b>You gain valuable feedback on your culture and working environment<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The employee experience has never been so important. Workers are demanding more autonomy, better working environments, and a healthier work-life balance. This means that creating the right culture and working environment is imperative.<\/span><b> It helps you attract and retain the talent you need to build a successful organization<\/b><span style=\"font-weight: 400;\">. Plus, the better your employee experience is, the more engaged your workforce will be. And that\u2019s a big plus because <\/span><b>engaged employees show up earlier, work harder, and are more invested in helping their companies achieve organic growth<\/b><span style=\"font-weight: 400;\">. They are also more likely to stay with their employers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The best way to identify what your employee experience is like is by asking your employees what they think of you as a company. And this is at the core of what an eNPS survey does. <\/span><b>The feedback you collect from your surveys can help you understand if you are creating the right culture and working environment<\/b><span style=\"font-weight: 400;\">. This is especially true if you include a follow-up question in your survey to find out <em>why<\/em> employees might be satisfied or dissatisfied.<\/span><\/p>\n<h3><b>You can use feedback to improve your employee experience<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">An eNPS can help you understand how engaged your employees are and what they like or dislike about working for you. But the feedback you collect serves another purpose too &#8211; it gives you a <\/span><b>baseline to build the strategies you need to improve your employee experience<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, if the feedback you collect suggests that there is a lack of employee engagement as a result of your company\u2019s leadership style, then you could offer your managers training to improve their skills in this area. Or if feedback suggests that employees have become demotivated because they haven\u2019t had a salary appraisal for a long time, then you could re-evaluate your payroll structure and budgets to see if there is any wiggle room.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s all about understanding what\u2019s having a negative impact on your employee experience, and then implementing reactive strategies to improve every interaction your staff has with your company. That way, you can continuously improve your working environment and, consequently, your Employee Net Promoter Score. Plus, <\/span><b>your employees will also feel heard and valued<\/b><span style=\"font-weight: 400;\"> if you address their complaints, further improving your employee experience.<\/span><\/p>\n<h3><b>It\u2019s a simple and cost-effective metric<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Another big benefit of using the eNPS is <\/span><b>how cheap and easy it is to implement<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Unlike most other employee satisfaction surveys which are usually based on multiple questions, <\/span><b>an eNPS survey gets straight to the point<\/b><span style=\"font-weight: 400;\">. Essentially, it asks \u201cAre you happy?\u201d, and \u201cWhy\/Why not?\u201d (if you choose to include a follow-up question).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What could be simpler than that?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s quick and easy for you to create and share, and calculating your results takes no more than a few minutes. It\u2019s also very quick and easy for your employees to complete. And this means that <\/span><b>far more employees are likely to participate, so you will get a much more accurate reading from your results<\/b><span style=\"font-weight: 400;\"> than you would with other types of surveys.\u00a0<\/span><\/p>\n<h3><b>It can help you reduce employee turnover<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Finally, provided you respond to feedback, an eNPS can help you increase your retention levels. For example, it can help you identify potential <\/span><a href=\"https:\/\/factorialhr.com\/blog\/causes-high-turnover-rate\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">causes of high turnover<\/span><\/a><span style=\"font-weight: 400;\">. You can then implement measures to address these causes and retain more staff.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The benefits don\u2019t stop at your turnover rate, either. Responding to the feedback you get from your eNPS survey can also help you reduce <\/span><a href=\"https:\/\/factorialhr.com\/blog\/employee-absenteeism\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">employee absenteeism<\/span><\/a><span style=\"font-weight: 400;\"> and create a happier, more motivated and more productive workforce.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/factorialhr.com\/templates\/employee-engagement-survey\"><img decoding=\"async\" class=\"alignnone wp-image-86583\" src=\"https:\/\/factorialhr.com\/wp-content\/uploads\/2022\/10\/18160910\/Employee-engagement-new-300x300.jpg\" alt=\"\" width=\"404\" height=\"404\" srcset=\"https:\/\/factorialhr.com\/wp-content\/uploads\/2022\/10\/18160910\/Employee-engagement-new-300x300.jpg 300w, https:\/\/factorialhr.com\/wp-content\/uploads\/2022\/10\/18160910\/Employee-engagement-new-150x150.jpg 150w, https:\/\/factorialhr.com\/wp-content\/uploads\/2022\/10\/18160910\/Employee-engagement-new-160x160.jpg 160w, https:\/\/factorialhr.com\/wp-content\/uploads\/2022\/10\/18160910\/Employee-engagement-new-80x80.jpg 80w, https:\/\/factorialhr.com\/wp-content\/uploads\/2022\/10\/18160910\/Employee-engagement-new.jpg 525w\" sizes=\"(max-width: 404px) 100vw, 404px\" \/><\/a><br \/>\n<a name=\"Calculating-eNPS\"><\/a><\/p>\n<h2><b>Calculating eNPS\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Now let\u2019s take a look at how you calculate eNPS.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Believe us when we say that this couldn\u2019t be simpler.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, we already mentioned how the survey consists of one key question: \u201c<\/span><b>How likely are you to recommend your workplace to your friends and family on a scale of 0-10?<\/b><span style=\"font-weight: 400;\">\u201d. So, you will get a single-digit numerical value from each employee that participates in the survey.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can then categorize each employee according to their score, as follows:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Promoters<\/b><span style=\"font-weight: 400;\">: Employees who give the company a score of 9 or 10.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Passives<\/b><span style=\"font-weight: 400;\">: Employees who give the company a score of 7 or 8<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Detractors<\/b><span style=\"font-weight: 400;\">: Employees who give the company a score from 0 to 6.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The next step is calculating your overall eNPS as an organization. Because passives are neutral, you don\u2019t include them in your calculation. Instead, you simply add up your totals for each category, then subtract the percentage of detractors from the percentage of promoters, as follows:<\/span><\/p>\n<p style=\"text-align: center;\"><b>Percentage of promoters (%) \u2013 Percentage of detractors (%) = eNPS<\/b><\/p>\n<p><span style=\"font-weight: 400;\">This will give you a score between -100 (all employees are detractors) and +100 (all employees are promoters).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, let\u2019s say you have 100 employees. 80 of them score as promoters (80%), 5 as passives (5%) and 15 as detractors (15%).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this case, your eNPS calculation would be:<\/span><\/p>\n<p style=\"text-align: center;\"><b>80 &#8211; 15 = eNPS of +65<\/b><\/p>\n<p><a name=\"good-eNPS\"><\/a><\/p>\n<h2><b>What\u2019s a good eNPS?<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Before we look at eNPS benchmarks, let\u2019s quickly review the categories so that you understand what your results mean:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Promoters are loyal and engaged employees who are happy working at your company<\/b><span style=\"font-weight: 400;\">. They are the employees who are most likely to recommend your company to prospective employees and customers.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Passives are employees who are neither particularly happy nor unhappy. <\/b><span style=\"font-weight: 400;\">They may be satisfied working for you, but they are probably open to other employment opportunities.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Detractors are employees who are disengaged and unsatisfied with their jobs<\/b><span style=\"font-weight: 400;\">. They are most likely to view your organization negatively. This means that they are far less likely to be productive members of staff. It also means that they are much more likely to discourage others from engaging with your company.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Once you\u2019re clear on what each category means, it\u2019s time to review and quantify your results.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As we already mentioned, an eNPS score can range between -100 (all employees are detractors) and +100 (all employees are promoters). Generally speaking, <\/span><b>the higher your score (the more promoters you have), the better<\/b><span style=\"font-weight: 400;\">. However, this can vary by industry and company size so it\u2019s always best to research your industry benchmarks.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ultimately, though, <\/span><b>your best benchmark is your own company<\/b><span style=\"font-weight: 400;\">. What matters is that you\u2019re making progress. That\u2019s why it\u2019s so important to <\/span><b>check your score regularly to see if it is improving.\u00a0<\/b><\/p>\n<p><a href=\"https:\/\/factorialhr.com\/request-demo\"><img decoding=\"async\" class=\"alignnone wp-image-119241\" src=\"https:\/\/factorialhr.com\/wp-content\/uploads\/2023\/10\/18183354\/custom-reports-demo-banner-300x103.png\" alt=\"\" width=\"859\" height=\"295\" srcset=\"https:\/\/factorialhr.com\/wp-content\/uploads\/2023\/10\/18183354\/custom-reports-demo-banner-300x103.png 300w, https:\/\/factorialhr.com\/wp-content\/uploads\/2023\/10\/18183354\/custom-reports-demo-banner-768x263.png 768w, https:\/\/factorialhr.com\/wp-content\/uploads\/2023\/10\/18183354\/custom-reports-demo-banner.png 900w\" sizes=\"(max-width: 859px) 100vw, 859px\" \/><\/a><br \/>\n<a name=\"improve-eNPS\"><\/a><\/p>\n<h2><b>How to improve eNPS<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Let\u2019s finish by looking at a few <\/span><b>strategies and best practices<\/b><span style=\"font-weight: 400;\"> you can use to improve your eNPS.<\/span><\/p>\n<h3><b>Include a follow-up question<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Strictly speaking, the eNPS survey is based on just one question: \u201c<\/span><b>How likely are you to recommend your workplace to your friends and family on a scale of 0-10?<\/b><span style=\"font-weight: 400;\">\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, you can also use the survey as an opportunity to collect <\/span><b>qualitative data<\/b><span style=\"font-weight: 400;\"> from participants. You can do this by including an <\/span><b>open-ended follow-up question inviting them to explain the reasons for their score<\/b><span style=\"font-weight: 400;\">. This will help you understand why an employee is happy or unhappy. And these answers will give you the constructive feedback you need to create strategies to address identified issues.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Remember to <\/span><b>keep it simple<\/b><span style=\"font-weight: 400;\"> though. The question should be brief and open-ended. It should serve as a platform for employees to explain why they have given the score that they gave. If you have any other questions then save them for more comprehensive employee feedback surveys.\u00a0\u00a0<\/span><\/p>\n<h3><b>Use feedback to create strategies to improve employee engagement<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Perhaps the most valuable tip we can give is to make sure you use your feedback to create strategies to improve employee engagement. Without these strategies, your eNPS is unlikely to improve over time.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, if your feedback suggests that employees are unhappy with the lack of diversity and inclusion in your organization, then you could create a <\/span><a href=\"https:\/\/factorialhr.com\/blog\/deib\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">DEIB<\/span><\/a><span style=\"font-weight: 400;\"> policy and implement a series of <\/span><a href=\"https:\/\/factorialhr.com\/blog\/dei-initiatives\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">DEI initiatives<\/span><\/a><span style=\"font-weight: 400;\"> to promote diversity. Or if employees complain about a lack of career progression, you could implement a learning and development program to help them learn new skills.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s all about <\/span><b>identifying areas for improvement and listening to what your employees need<\/b><span style=\"font-weight: 400;\">. Once you\u2019ve done that, act on their feedback and do what you can to provide them with the culture and working environment they need to become engaged, motivated, and productive members of your team.<\/span><\/p>\n<h3><b>Remind employees that your eNPS survey is anonymous <\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">When you share your eNPS survey, remind your employees that their feedback is anonymous. This will reassure them that they can be <\/span><b>open and honest with their answers without fear of recrimination<\/b><span style=\"font-weight: 400;\">. And that will help you get a much more authentic perspective on how happy your workforce is.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is also a good opportunity to remind your employees that you are actively listening to them and that you care about what they have to say. This will help your employees feel valued and heard. It will also show them that you are committed to continuously improving their working environment.<\/span><\/p>\n<h3><b>Keep an open mind<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">When you collect your results and calculate your score, make sure you keep an open mind. Don\u2019t take any feedback personally. Remember, <\/span><b>negative and constructive feedback is an opportunity for you to improve<\/b><span style=\"font-weight: 400;\">. Don\u2019t get defensive if you don\u2019t see the results you\u2019d hoped for.\u00a0<\/span><\/p>\n<h3><b>Measure your eNPS regularly<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Finally, the ultimate aim of calculating your eNPS is to improve your employee experience. It\u2019s therefore important that you <\/span><b>regularly measure your score to see how you are progressing<\/b><span style=\"font-weight: 400;\">. That way, you can see what sort of an impact any new strategies or organizational changes are having on the overall engagement and satisfaction levels of your workforce.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Remember, a stand-alone score is meaningless. Make it count by <strong>checking in regularly with your employees<\/strong> to see what they think about your business. Ideally, you want to see your score improve over time. If it doesn\u2019t, then you need to re-evaluate your strategies to work out where you\u2019re going wrong. That way, you will fully benefit from everything that the eNPS has to offer.<\/span><\/p>\n<p><a href=\"https:\/\/factorialhr.com\/request-demo\"><img decoding=\"async\" class=\"alignnone wp-image-113810\" src=\"https:\/\/factorialhr.com\/wp-content\/uploads\/2022\/10\/09130437\/hr-kpis-analytics-banner-demo-300x103.png\" alt=\"hr kpi reports demo\" width=\"906\" height=\"311\" srcset=\"https:\/\/factorialhr.com\/wp-content\/uploads\/2022\/10\/09130437\/hr-kpis-analytics-banner-demo-300x103.png 300w, https:\/\/factorialhr.com\/wp-content\/uploads\/2022\/10\/09130437\/hr-kpis-analytics-banner-demo-768x263.png 768w, https:\/\/factorialhr.com\/wp-content\/uploads\/2022\/10\/09130437\/hr-kpis-analytics-banner-demo.png 900w\" sizes=\"(max-width: 906px) 100vw, 906px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Employee Net Promoter Score (eNPS) is a valuable metric used to calculate the level of employee engagement in your company. It can help you determine how happy your employees are and how committed they are to your organization.\u00a0 In this guide, we are going to look at how you can calculate eNPS in your<a href=\"https:\/\/factorialhr.com\/blog\/enps\/\" class=\"read-more\"> [&#8230;]<\/a><\/p>\n","protected":false},"author":80,"featured_media":84963,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[348,479],"tags":[],"class_list":["post-84962","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-culture-engagement-2","category-talent-management-2"],"acf":{"topics":"engagement-suveys-enps-communities"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.5 (Yoast SEO v21.9.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to improve your Employee Net Promoter Score - Factorial<\/title>\n<meta name=\"description\" content=\"eNPS guide for employers: What is an Employee Net Promoter Score, how do you calculate yours, and how can it boost employee engagement?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/factorialhr.com\/blog\/enps\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What is eNPS &amp; how can you improve your score?\" \/>\n<meta property=\"og:description\" content=\"eNPS guide for employers: What is an Employee Net Promoter Score, how do you calculate yours, and how can it boost employee engagement?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/factorialhr.com\/blog\/enps\/\" \/>\n<meta property=\"og:site_name\" content=\"Factorial\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/people\/Factorial\/100064908455810\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-10-27T19:05:43+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-05T15:04:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/factorialhr.com\/wp-content\/uploads\/2022\/10\/27205311\/eNPS-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"830\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Cat Symonds\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@factorialapp\" \/>\n<meta name=\"twitter:site\" content=\"@factorialapp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Cat Symonds\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"13 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/factorialhr.com\/blog\/enps\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/factorialhr.com\/blog\/enps\/\"},\"author\":{\"name\":\"Cat Symonds\",\"@id\":\"https:\/\/factorialhr.com\/blog\/#\/schema\/person\/39a0e312e3aae9ac2b6461196e8b1620\"},\"headline\":\"What is eNPS &#038; how can you improve your score?\",\"datePublished\":\"2022-10-27T19:05:43+00:00\",\"dateModified\":\"2025-09-05T15:04:53+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/factorialhr.com\/blog\/enps\/\"},\"wordCount\":2508,\"publisher\":{\"@id\":\"https:\/\/factorialhr.com\/blog\/#organization\"},\"articleSection\":[\"Culture and Engagement\",\"Talent Management\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/factorialhr.com\/blog\/enps\/\",\"url\":\"https:\/\/factorialhr.com\/blog\/enps\/\",\"name\":\"How to improve your Employee Net Promoter Score - Factorial\",\"isPartOf\":{\"@id\":\"https:\/\/factorialhr.com\/blog\/#website\"},\"datePublished\":\"2022-10-27T19:05:43+00:00\",\"dateModified\":\"2025-09-05T15:04:53+00:00\",\"description\":\"eNPS guide for employers: What is an Employee Net Promoter Score, how do you calculate yours, and how can it boost employee engagement?\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/factorialhr.com\/blog\/enps\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/factorialhr.com\/blog\/#website\",\"url\":\"https:\/\/factorialhr.com\/blog\/\",\"name\":\"Factorial\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/factorialhr.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/factorialhr.com\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/factorialhr.com\/blog\/#organization\",\"name\":\"All-in-one business management software - Factorial\",\"url\":\"https:\/\/factorialhr.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/factorialhr.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/factorialhr.com\/wp-content\/uploads\/2023\/07\/18155144\/factorial-logo.png\",\"contentUrl\":\"https:\/\/factorialhr.com\/wp-content\/uploads\/2023\/07\/18155144\/factorial-logo.png\",\"width\":946,\"height\":880,\"caption\":\"All-in-one business management software - Factorial\"},\"image\":{\"@id\":\"https:\/\/factorialhr.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/people\/Factorial\/100064908455810\/\",\"https:\/\/twitter.com\/factorialapp\",\"https:\/\/www.linkedin.com\/company\/factorialhr\",\"https:\/\/www.youtube.com\/@factorialmedia\",\"https:\/\/www.instagram.com\/factorial\/#\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/factorialhr.com\/blog\/#\/schema\/person\/39a0e312e3aae9ac2b6461196e8b1620\",\"name\":\"Cat Symonds\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/factorialhr.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/b492f0f89686841665e1c7b5f5b67998?s=96&d=identicon&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/b492f0f89686841665e1c7b5f5b67998?s=96&d=identicon&r=g\",\"caption\":\"Cat Symonds\"},\"description\":\"Cat Symonds is a freelance writer, editor, and translator. Originally from Wales, she studied Spanish and French at the University of Swansea before moving to Barcelona where she lived and worked for 12 years. She has since relocated back to Wales where she continues to build her business, working with clients in Spain and the UK.\u00a0 Cat is the founder of\u00a0The Content CAT: Content And Translation, providing content development and translation services to her clients. She specializes in corporate blogs, articles of interest, ghostwriting, and translation (SP\/FR\/CA into EN), collaborating with a range of companies from a variety of business sectors. She also offers services to a number of NGOs including Oxfam Interm\u00f3n, UNICEF, and Corporate Excellence - Centre for Reputation Leadership.\u00a0 For more information or to contact Cat visit her\u00a0website\u00a0(thecontentcat.com) or send her a message through\u00a0LinkedIn.\",\"sameAs\":[\"http:\/\/www.thecontentcat.com\/\",\"https:\/\/www.linkedin.com\/in\/catsymonds\/\"],\"url\":\"https:\/\/factorialhr.com\/blog\/author\/cat-symonds\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"How to improve your Employee Net Promoter Score - Factorial","description":"eNPS guide for employers: What is an Employee Net Promoter Score, how do you calculate yours, and how can it boost employee engagement?","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/factorialhr.com\/blog\/enps\/","og_locale":"en_US","og_type":"article","og_title":"What is eNPS & how can you improve your score?","og_description":"eNPS guide for employers: What is an Employee Net Promoter Score, how do you calculate yours, and how can it boost employee engagement?","og_url":"https:\/\/factorialhr.com\/blog\/enps\/","og_site_name":"Factorial","article_publisher":"https:\/\/www.facebook.com\/people\/Factorial\/100064908455810\/","article_published_time":"2022-10-27T19:05:43+00:00","article_modified_time":"2025-09-05T15:04:53+00:00","og_image":[{"width":830,"height":400,"url":"https:\/\/factorialhr.com\/wp-content\/uploads\/2022\/10\/27205311\/eNPS-1.jpg","type":"image\/jpeg"}],"author":"Cat Symonds","twitter_card":"summary_large_image","twitter_creator":"@factorialapp","twitter_site":"@factorialapp","twitter_misc":{"Written by":"Cat Symonds","Est. reading time":"13 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/factorialhr.com\/blog\/enps\/#article","isPartOf":{"@id":"https:\/\/factorialhr.com\/blog\/enps\/"},"author":{"name":"Cat Symonds","@id":"https:\/\/factorialhr.com\/blog\/#\/schema\/person\/39a0e312e3aae9ac2b6461196e8b1620"},"headline":"What is eNPS &#038; how can you improve your score?","datePublished":"2022-10-27T19:05:43+00:00","dateModified":"2025-09-05T15:04:53+00:00","mainEntityOfPage":{"@id":"https:\/\/factorialhr.com\/blog\/enps\/"},"wordCount":2508,"publisher":{"@id":"https:\/\/factorialhr.com\/blog\/#organization"},"articleSection":["Culture and Engagement","Talent Management"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/factorialhr.com\/blog\/enps\/","url":"https:\/\/factorialhr.com\/blog\/enps\/","name":"How to improve your Employee Net Promoter Score - Factorial","isPartOf":{"@id":"https:\/\/factorialhr.com\/blog\/#website"},"datePublished":"2022-10-27T19:05:43+00:00","dateModified":"2025-09-05T15:04:53+00:00","description":"eNPS guide for employers: What is an Employee Net Promoter Score, how do you calculate yours, and how can it boost employee engagement?","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/factorialhr.com\/blog\/enps\/"]}]},{"@type":"WebSite","@id":"https:\/\/factorialhr.com\/blog\/#website","url":"https:\/\/factorialhr.com\/blog\/","name":"Factorial","description":"","publisher":{"@id":"https:\/\/factorialhr.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/factorialhr.com\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/factorialhr.com\/blog\/#organization","name":"All-in-one business management software - Factorial","url":"https:\/\/factorialhr.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/factorialhr.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/factorialhr.com\/wp-content\/uploads\/2023\/07\/18155144\/factorial-logo.png","contentUrl":"https:\/\/factorialhr.com\/wp-content\/uploads\/2023\/07\/18155144\/factorial-logo.png","width":946,"height":880,"caption":"All-in-one business management software - Factorial"},"image":{"@id":"https:\/\/factorialhr.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/people\/Factorial\/100064908455810\/","https:\/\/twitter.com\/factorialapp","https:\/\/www.linkedin.com\/company\/factorialhr","https:\/\/www.youtube.com\/@factorialmedia","https:\/\/www.instagram.com\/factorial\/#"]},{"@type":"Person","@id":"https:\/\/factorialhr.com\/blog\/#\/schema\/person\/39a0e312e3aae9ac2b6461196e8b1620","name":"Cat Symonds","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/factorialhr.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/b492f0f89686841665e1c7b5f5b67998?s=96&d=identicon&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/b492f0f89686841665e1c7b5f5b67998?s=96&d=identicon&r=g","caption":"Cat Symonds"},"description":"Cat Symonds is a freelance writer, editor, and translator. Originally from Wales, she studied Spanish and French at the University of Swansea before moving to Barcelona where she lived and worked for 12 years. She has since relocated back to Wales where she continues to build her business, working with clients in Spain and the UK.\u00a0 Cat is the founder of\u00a0The Content CAT: Content And Translation, providing content development and translation services to her clients. She specializes in corporate blogs, articles of interest, ghostwriting, and translation (SP\/FR\/CA into EN), collaborating with a range of companies from a variety of business sectors. She also offers services to a number of NGOs including Oxfam Interm\u00f3n, UNICEF, and Corporate Excellence - Centre for Reputation Leadership.\u00a0 For more information or to contact Cat visit her\u00a0website\u00a0(thecontentcat.com) or send her a message through\u00a0LinkedIn.","sameAs":["http:\/\/www.thecontentcat.com\/","https:\/\/www.linkedin.com\/in\/catsymonds\/"],"url":"https:\/\/factorialhr.com\/blog\/author\/cat-symonds\/"}]}},"_links":{"self":[{"href":"https:\/\/factorialhr.com\/blog\/wp-json\/wp\/v2\/posts\/84962"}],"collection":[{"href":"https:\/\/factorialhr.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/factorialhr.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/factorialhr.com\/blog\/wp-json\/wp\/v2\/users\/80"}],"replies":[{"embeddable":true,"href":"https:\/\/factorialhr.com\/blog\/wp-json\/wp\/v2\/comments?post=84962"}],"version-history":[{"count":17,"href":"https:\/\/factorialhr.com\/blog\/wp-json\/wp\/v2\/posts\/84962\/revisions"}],"predecessor-version":[{"id":173462,"href":"https:\/\/factorialhr.com\/blog\/wp-json\/wp\/v2\/posts\/84962\/revisions\/173462"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/factorialhr.com\/blog\/wp-json\/wp\/v2\/media\/84963"}],"wp:attachment":[{"href":"https:\/\/factorialhr.com\/blog\/wp-json\/wp\/v2\/media?parent=84962"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/factorialhr.com\/blog\/wp-json\/wp\/v2\/categories?post=84962"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/factorialhr.com\/blog\/wp-json\/wp\/v2\/tags?post=84962"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}