We just wrapped up the first-ever Product Review in Factorial IT‘s history, and it has been an absolute joy to watch unfold. This ritual felt like the real kickoff to a new way of tackling real complexity at the heart of modern companies. Teams are aligned, the product is ready, and now it’s time to show the world exactly how we’re going to solve their problems in the smartest and smoothest way possible.
But first, a bit of context for those who are curious: the Product Review is our quarterly ritual where all 25 product teams at Factorial come together for 4 days to align, share, and learn from each other’s wins from the previous quarter.
Trust me when I say it’s intense, but it’s also one of the most exciting and rewarding moments for the entire company. Why? Because it’s when we feel that deep, genuine connection with our customers and the real problems they face every day. Let me walk you through some of the most important takeaways.
Meet Factorial IT: The ITSM platform that runs on autopilot
What do HR, Finance, and IT all have in common? An employee’s first day.
We’ve all seen it happen: HR hires the top talent your teams need, but when day one arrives… no laptop, no email access, no software, missing permissions. That’s not just a bad start, it’s a broken promise. Because commitment is a two-way street, and every company should be ready for their people from day one.
Factorial IT was built to close that gap. In a world of manual onboarding, fragmented tools, and zero automation, our platform tackles the exact pain points thousands of companies deal with every single day.
With Factorial IT, employee onboarding becomes a 3-click process. When HR creates a new employee record in Factorial, Factorial IT makes sure they receive their computer, at home or at the office, and sets up all their software accounts automatically. The result? A new hire who’s productive from day one, with everything they need to hit the ground running.
But our new platform is much more than onboarding. There’s another critical (and often overlooked) process every company faces: offboarding. Who remembers to cancel all the software licenses? Who recovers the laptop? With Factorial IT, you handle it all in one click, centralizing one of the most painful and expensive operational processes in any organization.
IT managers don’t hide their pains while complexity keeps growing
Every conversation with an IT manager surfaces the same frustration: they’re done with complexity. What they’re asking for is simple, mature, easy-to-use solutions that eliminate silos and keep pace with the way teams and organizations actually evolve.
The data backs this up. According to a 2025 survey of 1,000+ IT and Security teams by The Sequence, 56% of IT managers say they want easy-to-use AI and automation to support IT service management maturity. When more than half of professionals agree, there’s an issue.
And the root cause is clear: the bridge between HR and IT is completely broken. There’s no single source of truth, just scattered spreadsheets where teams are manually cross-referencing new joiner dates and hoping nothing falls through the cracks. It’s a mess that costs time, money, and credibility.
That’s exactly the problem Factorial IT is here to solve.
Building a bridge between the HR and IT departments
Our first Product Review at Factorial IT has been genuinely inspiring. We set out to solve one of the most persistent problems in modern business: bridging the gap between HR and IT, while connecting all of Factorial‘s products together to make it a reality.
As you might expect from us, security was a genuine priority. If Factorial IT is going to feel like real IT operations on autopilot, privacy, security, and compliance need to be baked in from day one. What happens if a laptop is left on a bus? What if it gets stolen? These scenarios happen more than anyone wants to admit, and there needs to be a plan for all of them.
That’s why with Factorial IT, you can block and wipe any device remotely in under 30 seconds. We’ve turned the fear of losing sensitive data into a simple, 2-click process your IT team will actually appreciate.
And it works across your entire device ecosystem. Whether your team runs on Mac or Windows, iOS or Android, Factorial IT applies the same layer of control across every device in your company, making sure your data is always protected, no matter what.
Finally, if you ever need to pass a SOC audit or comply with ISO 27001, Factorial IT gives you everything you need to do it in just one click. Fast, simple, and fully compliant. Ready to automate your IT operations?
