Skip to content
Why does an informal appraoch work better, even with unions?

Why does an informal appraoch work better, even with unions?

Caterina Salvi emphasizes the effectiveness of an informal approach in union interactions, highlighting its role in fostering communication and collaboration. By engaging in preliminary informal discussions—like casual calls or coffee chats—HR professionals can cultivate a calmer atmosphere, which aids in reaching productive agreements. This method not only diminishes power dynamics but also aligns with company values and enhances overall team management. Salvi notes that maintaining a positive workplace environment contributes significantly to the organization's success, as it reflects effective HR leadership. The insights shared underscore the importance of integrating communication strategies into team management and career planning. According to Caterina Salvi, this approach is essential for creating a balanced relationship between union demands and company needs. Don’t miss more tips and insights on leadership and team management in the full episode.

2026·Season 3·Episode 5Highlight
Watch full episode

Caterina Salvi · HR Business Partner at Emirates

Team growth

Secrets worth millions, for free.

Everyone wants to know Coca-Cola's secret. But what about Microsoft's, Mercedes-Benz's, or L'Oréal's? Receive a monthly selection of the stories, insights, and playbooks from Europe's most successful companies.

By subscribing, you agree to receive marketing communications from EVERYDAY SOFTWARE, S.L. (Factorial). See our Privacy Policy.

Want to know how Microsoft, L'Oréal, and other leading companies do it?

Get their stories, insights, and playbooks every month.

By subscribing, you agree to receive marketing communications from EVERYDAY SOFTWARE, S.L. (Factorial). See our Privacy Policy.

Episode Highlights

Watch the full "The Unboxing Talks" Serie

Transcription

00:04

Informal approach with trade unions

00:12

Right.

00:16

We've already had breakfast, but...It was quite a hearty one."Why does an informal approach work better with unions?" That's something I've learned over the years.

00:31

Of course, there's always a formal side, that's clear.

00:35

But I've always preferred, and found more effective, a more informal approach,especially in this most recent experience.

00:45

I've always had issues of varying importance to discuss with the unions, which required a lot of patience and a lot of groundwork,staying in touch, etc.

00:54

I find the informal approach works best, it breaks down barriers,and puts us all on the same level, whether you're the HR manager or a union representative, internal or external.

01:12

The power dynamic just disappears.Common sense and staff well-being should always come first,along with the company's well-being.

01:23

But I've noticed that with a bit of informal contact beforehand,a call, a coffee, a quick chat,by the time the formal meeting comes, everyone's already in a much more collaborative frame of mind.

01:39

It helps create a calmer atmosphere, where any confrontation tends to be smoother and more productive.

01:46

You also come in with a clearer idea of what things could look like,maybe not the solution, but at least some proposals.

01:54

It's as if the groundwork's already been done,calmly, productively and without prejudice.

02:05

Personally, I think it's an approach that works.Of course, the approach needs to be adjusted slightly depending on who you're dealing with.

02:15

But that's how I work, and so far, it's worked well,so I plan to keep doing it that way.

02:21

Obviously, with unions, the HR role carries real weight,while senior management has a different kind of weight,their job is to balance the demands of the unions representing staff,with those of senior management, who represent the heart of the company.

02:43

HR work also requires a great deal of diplomacy,of mediation, of trying to reach a compromise that keeps everyone happy, at least for a while.

02:56

It's a job that runs quietly in the background. I always say that when things run smoothly and the atmosphere's calm,agreements are reached and there are no legal issues or disputes,it means HR, along with other departments, has done a good job.

03:18

Even just maintaining a good atmosphere, something we do every single day, is important, I think.

03:26

I'd add, on a personal note, that HR work is always there,even if you don't see it.