From chaos to clarity: How Visor.AI streamlined Performance Reviews
Visor.ai is a platform powered by Artificial Intelligence that automates and optimizes Customer Support interactions, all without the need for coding.
Information Technology
50 employees
Lisbon, Portugal
The challenge: inefficient processes in the face of business expansion
Despite its plans for international expansion, Visor.ai struggled with a fragmented and inefficient performance review process, making it a recurring challenge.
They needed a solution to centralize and optimize their processes, especially as they took on the challenge of entering new markets. That’s when Factorial stepped in!
Too many tools, too little efficiency
The HR team managed performance reviews every six months using lengthy Google Forms, sent individually to each employee via email.
A time-consuming and disjointed process
The decentralized approach to collecting and analyzing results disrupted feedback cycles. Structuring insights after evaluations was entirely manual.
Underexploring Factorial
Although Visor.ai was already using Factorial, its potential was limited to basic functions like managing time off and handling documents.
The solution: centralised and automated tools
Today, Visor.ai conducts dynamic and centralized performance evaluations every six months, thanks to Factorial.
Predefined templates and AI-generated reports have significantly reduced the time needed for preparation and feedback. The HR team and employees benefit from automated alerts and reminders, ensuring the process remains continuous and timely.
Reviews
The process has been completely digitized and evaluations are launched in minutes
Analysis
AI-powered summaries and insights help identify clear action points.
Agreements
We’ve streamlined the feedback cycle and communication between managers and teams.
Consulting
Live and exclusive sessions with our talent experts to align strategies and maximize impact.
“We’ve cut in half the time spent on preparing and launching evaluations. Factorial’s continuous drive to improve the platform is something that leaves us very satisfied.”
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