Security at Factorial
Keeping our customers' data secure is our highest priority.
This security page provides a high-level overview of the security practices put in place to achieve that objective.
Factorial has established an Information Security Management System in accordance with the requirements of the ISO/IEC 27001 standard to guarantee the continuity of information systems, minimize the risk of damage and ensure compliance with the objectives set, which can be found here:
Data Protection
Factorial takes data protection very seriously, and it is compliant with GDPR, UK-GDPR, LGPD, CCPA and LFPDPPP.
Certifications
To show our commitment to protecting customer data, Factorial has invested in obtaining and maintaining certifications in the following standards:
Product Security
Factorial makes sure its platform complies with world wide recognized information security standards:
Internal Security
At Factorial we make sure to implement internal policies and protocols to comply with internationally recognized security standards.
Service Level Agreement
This Service Level Agreement ("SLA") governs the use of Factorial under the provisions of the Terms of Services.
Agreements and terms
Hereunder you will find the aplicable agreements and terms regulating your relationship with Factorial
Confidentiality
Factorial and the customer undertake to keep reserved and confidential the existence and content of all documentation and information that is provided, transmitted or disclosed, undertaking not to make any disclosure without the prior written authorization of the other party.
Certificates and security protocols
All our customer data is stored on the servers of Amazon Web Services (AWS) servers in Germany, a set of web services in the cloud that guarantee maximum security.
The Amazon Web Services data center is defended by three physical layers of security. Likewise, the facilities are protected against impacts and are only accessible through a non-transferable personal card and pin.
Do you have any questions or feedback?
Feel free to reach out at [email protected]
Help us stay secure
If you’ve discovered a security vulnerability in our platform, we encourage you to report it responsibly through our official program on HackerOne.