Here at Factorial, we are very aware of the trust placed on us by over 3,000 companies. That’s why we know how important security is for them.
Keeping our customers' data protected at all times is our highest priority. This security overview provides a high-level overview of the security practices put in place to achieve that objective. Have questions or feedback? Feel free to reach out to us at firstname.lastname@example.org Our security.txt can be accessed here
All of our services run in the cloud. We don’t host or run our own routers, load balancers, DNS servers, or physical servers. Our service is built on Amazon Web Services. They provide strong security measures to protect our infrastructure and are compliant with most certifications. You can read more about their practices here: AWS
Factorial backs up all the data on a daily basis and it retains the backups for 30 days. Hence, our RPO is 1 day. Is worth noticing that we have high availability with RDS Multi-AZ. This means that in order to have data loss we would need both availability zones to have an incident at the same time (an extremely unlikely scenario). If that were to happen, it’s very easy for us to recover a backup. Our RTO is 15 minutes.
We’re compliant to the General Data Protection Regulation (GDPR). The purpose of GDPR is to protect the private information of EU citizens and give them more control over their personal data. Contact us for more details on how we comply to GDPR.