Focusing on care, not paperwork: How CentroUp streamlined operations and growth
CentroUp is a multidisciplinary clinical center dedicated to child development. As the team grew to 45 collaborators, managing operations without a dedicated HR department became increasingly complex, with processes spread across Excel spreadsheets and physical files. By adopting Factorial, CentroUp centralized internal management and automated key administrative workflows, bringing structure to daily operations and freeing up time to focus on what matters most: providing quality care.
The challenge: managing operations without an HR department
CentroUp’s mission has always been clear: to help children reach their full potential. However, as the organisation grew, administrative work began to compete with that mission. Without a dedicated HR department, the founders found themselves navigating a growing volume of paperwork spread across folders and Excel spreadsheets.
Tasks that should have been straightforward (such as collecting documents for a new hire) often turned into weeks of follow-ups via WhatsApp and email. Information was scattered, difficult to track, and time that could have been spent on strategy or patient care was instead absorbed by manual processes.
Manual management overload
Relying on physical files and spreadsheets meant every contract and document had to be handled by hand. When the team reached 30 people, this approach was no longer sustainable for the founders.
Dispersed Information
Employee data and internal communication lived across multiple channels, including WhatsApp and email. Without a central system, simple actions like tracking holiday requests or locating key documents became unnecessarily challenging.
Time-consuming administration
Routine administrative tasks took up hours each month. For example, manually cross-checking consultation reports to calculate monthly honorarium payments required long periods of focused work, month after month.
The solution: centralisation and automated workflows
Factorial marked a turning point for CentroUp. It enabled the organisation to move beyond improvised processes and operate with the structure of a growing business. With the introduction of the Employee Portal and Document Management tools, folders and subfolders were finally migrated to a secure cloud-based system.
Automated onboarding
Workflows automate data collection and signatures, turning a month-long process into a smooth digital welcome.
Custom reporting
Automating monthly consultation reports reduced a 2-hour manual task to just a couple of minutes of work.
Digital document management
Physical files are gone. Secure cloud storage makes finding essential documents instant and hassle-free.
Centralised Communication
Events and announcements keep the team aligned, separating professional updates from personal chats.
“Internal communication became more fluid, we reduced the administrative load, and we freed up time for strategy.”
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