From Paper Processes to a Modern HR Platform
How the world’s largest thermal bath spa uses Factorial to centralize the management of 750 employees across 40+ professions, revolutionize internal communication, and leave manual paper processes behind for good.
The Challenge: Successfully Supporting Growth
With over 750 employees working in more than 40 different professions, Therme Erding is one of Europe’s largest leisure facilities. The company’s continuous growth brought new requirements for personnel administration and internal communication.
Over the years, many processes had grown organically and were managed either manually or across disconnected systems. This led to increased administrative overhead, particularly for recurring tasks like document management, approval workflows, or sharing important updates with staff.
Time-Consuming Legacy Processes
Many workflows still relied on multiple disconnected systems and manual tasks. The goal was a centralized solution to simplify processes and free up more time for employees.
Room for Improvement in Internal Communication
Since many employees do not work at a desk or computer, distributing critical information was a unique challenge. The objective was to reach all teams faster and more directly.
Consolidating Disconnected Systems and Processes
Using multiple applications and different access points created extra administrative work. A centralized platform was needed to increase transparency and user-friendliness.
The Solution: One Platform.Finally, Room to Breathe.
For Isabella and her team, one thing was clear: they needed a modular solution that could grow alongside the thermal bath spa. Factorial provided exactly that flexibility. Today, all processes—from onboarding to daily communication—are united in a single, intuitive app.
The result? A digitally connected team, whether they are in the office, at the poolside, or in the technical control room.
Digital Employee Records
No more scanning and archiving. Documents are managed digitally and stored in a legally compliant manner—100% paperless.
The Community Hub
Real-time updates. Thanks to the community feature, every single employee can be reached directly on their smartphone.
Modular Scalability
Therme Erding uses exactly the modules they need and can expand them at any time as requirements evolve.
Welcome from Day 1
Automated onboarding workflows send all essential information to new hires before their very first day on the job.
The Impact
750
employees
centrally connected in a single app.
100%
digitalization
of employee records—no more manual printing or scanning.
Resilience
An intuitive system
that ensures smooth workflows even during high turnover and seasonal peaks.
“I don’t know what we would do if Factorial disappeared tomorrow. We’d probably have to go back to folding letters.”
In Partnership with Deutsche Telekom
Therme Erding implemented Factorial through Telekom’s TechBoost program. Read the official article on OMR Reviews to find out why Germany's leading network operator recommends Factorial as the flagship HR solution for mid-sized businesses.