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Core Platform Subprocessors

These subprocessors constitute the essential technological infrastructure without which the Factorial platform could not operate. They include hosting services, database management systems, data processing tools, search and monitoring solutions, and security/performance optimization services. These are cross-cutting services that affect all users and are continuously active to ensure the platform's availability, performance, and security. They also support internal operations related to infrastructure, analytics, monitoring, AI functionality, performance optimization, security, and productivity.

Amazon Web Services (AWS)Business name: Amazon Web Services EMEA SARL Corporate location: 38 avenue John F. Kennedy, L-1855 Luxembourg Function: Web hosting Platform product: General Server: Frankfurt (Germany) Guarantees for International transfers: N/A Sub-processors list: https://aws.amazon.com/es/compliance/sub-processors/what_has_changed/
Microsoft AzureBusiness name: Microsoft Ireland Operations Limited Corporate location: One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland Function: a) Azure: Webhosting b) Azure Open AI: AI for suggesting funnctionalities and content generation for Users: a) ATS (Recruitment): Help with processing candidates CVs and Job Postings for recruiters; b) Performance Reviews: Help processing evaluations written by managers & employees; c) Content generation use cases: Advanced Analytical reports for users; d) Suggested competencies in roles (the user provides a role name, and a suggestion to relevant competencies to that role). Platform product: a) General b) Recruitment (ATS); Time tracking; Performance; Engagement; Finance and Expense Server: a) Germany (EU) b) Sweden (EU) Guarantees for International transfers: EU SCCs Sub-processors list: https://servicetrust.microsoft.com/DocumentPage/7a132d00-29c2-4d26-b0f5-486923c41223
Google Cloud PlatformBusiness name: Google Cloud EMEA Limited Corporate location: 70 Sir John Rogerson’s Quay, Dublin 2, Ireland Function: Cloud provider for the analytical services for the processing of aggregated or statistical data related to the usage of the Factorial platform. Platform product: General Server: EU Guarantees for International transfers: EU SCCs Sub-processors list: https://cloud.google.com/terms/subprocessors?hl=es_419
Google Gemini AIBusiness name: Google Cloud EMEA Limited Corporate location: 70 Sir John Rogerson’s Quay, Dublin 2, Ireland Function: Use of Gemini AI for the OCR or digitalization of invoices/receipts. Platform product: Finance and Expense Server: EU Guarantees for International transfers: EU SCCs Sub-processors list: https://cloud.google.com/terms/subprocessors?hl=es_419
Confluent CloudBusiness name: Confluent Cloud, Inc. Corporate location: 899 West Evelyn Avenue, Mountain View, CA 94041, USA Function: Optimisation of processes within the Factorial Platform. Platform product: General Server: Germany (EU) Guarantees for International transfers: EU SCCs Sub-processors list: https://www.confluent.io/legal/confluent-cloud-subprocessors/
ClickHouseBusiness name: ClickHouse, Inc. Corporate location: c/o Goodwin Proctor LLP, 601 Marshall St, Redwood City, CA 94063, United States Function: Clickhouse is a database management system that optimises information processing and querying through the Factorial platform. Platform product: General Server: Germany (EU) Guarantees for International transfers: EU SCCs ; Data Privacy Framework Sub-processors list: https://clickhouse.com/legal/agreements/subprocessors

Other Subprocessors

These subprocessors enable customer relationship management, user communication, and technical support services but do not participate in the Product processing. They include systems for managing and tracking onboarding and user interactions, email delivery services, in-platform messaging and banner notifications, customer care chat solutions, customer satisfaction survey platforms for improving service quality through feedback and incident management tools. These services facilitate direct communication between Factorial and its users, ensuring effective support and engagement throughout the customer journey.

HubspotBusiness name: HubSpot Ireland Limited Corporate location: HubSpot Ireland Limited, HubSpot House, One Sir John Rogerson's Quay, Dublin 2, Ireland Function: Platform that allows us the tracking of the onboarding carried out with the Customer, of the support tickets the users open and, also, the tracking of events in the platform to record what final users are doing on the platform (for example, in case of incident analyze it and solve and assist the user. Platform product: General Server: Germany (EU) Guarantees for International transfers: EU SCCs Sub-processors list: https://legal.hubspot.com/sub-processors-page
IntercomBusiness name: Intercom R&D Unlimited Company Corporate location: 3rd Floor, Stephens Court, 18-21 Saint Stephen's Green, Dublin 2, Dublin, Ireland Function: A set of SaaS solutions as a messaging service for customer care, offered through a single platform. Platform product: General Server: Ireland Guarantees for International transfers: EU SCCs Sub-processors list: https://www.intercom.com/legal/subprocessors-list
TypeformBusiness name: Typeform, S.L. Corporate location: C/ Can Rabia 3-5, 4th floor, 08017 – Barcelona (Spain) Function: Tool for surveys forms to users and to improve user interaction through forms. Platform product: General Server: USA Guarantees for International transfers: EU SCCs Sub-processors list: On demand
JiraBusiness name: Atlassian Pty Ltd Corporate location: 341 George Street, Sydney, NSW 2000 Function: Tool used for Customer Support, incident management and queries from Platform users. Platform product: General Server: Ireland (EU) Guarantees for International transfers: EU SCCs Sub-processors list: https://www.atlassian.com/legal/sub-processors